"In terms of responsiveness, it’s gone up from 62% to 86% as a company."

Lonnie Jackson
Vice President of Customer Management

"We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work."

Kyra Augustus
Director of Partner Support – Central

"When it comes to communicating with our customers, timetoreply helps keep our teams performing at their best. The analytics help our leaders understand team performance and find opportunities to tweak and improve the service they're providing to our customers."

David Crowley
VP Operations