Email response time tracking software

For any business, maintaining an average email response time of under 12 hours is essential to delivering good customer service. However, to take your customer service levels from good to great will require much quicker email response times.

In fact, to meet modern customer demands for instant gratification you’ll need to respond to incoming customer service request within an hour.

Doing this without the help of specialised email response management tools such as timetoreply is nearly impossible. Most customer-facing teams simply receive too many emails to maintain quick response times without the help of a software tool.

That’s why tools such as timetoreply are essential to companies wishing to improve their email response time.

Despite its popularity as a primary email client for millions of users around the world, there is virtually no way to measure important sales- and customer service related metrics on Outlook. Except, that is, for timetoreply.

If you want to measure and track email response time in Microsoft Outlook or O365, you can use timetoreply, the only Outlook analytics software available for teams.

Our easy-to-use, plug-and-play solution quickly integrates with Outlook to instantly start generating vital insights into the email performance of your customer service and sales teams.

This enables you to know exactly how long each mailbox takes to reply to internal or external emails, while real-time alerts ensures that no important emails slip through the cracks and remain unanswered.

The best email response time tracking software will offer a number of key features, including:

• the ability to work with all mail clients, from Outlook and O365 to Gmail and MS Exchange
• Real-time measurement of reply times via an easy-to-use dashboard
• Powerful reporting capabilities with data export option
• The ability to set and track custom SLAs
• an option to analyse which emails were responded to within custom time thresholds
• real-time alerts when emails are approaching their SLA thresholds to avoid slow responses or forgotten emails
• the ability to set up mailbox leaderboards to motivate sales and customer service agents to improve their email performance and close the email response time gap

Timetoreply is the only email analytics solution that works with any email client. Our email management software enables you to understand your team’s business email metrics, including average email reply times, email volumes per individual or shared mailbox, and time to complete customer service queries.

The powerful insights produced by timetoreply’s email response time software enables you to benchmark and track your customer service and sales teams’ email performance.

Timetoreply also provides sales and customer-facing teams with an easy-to-use tool for closing email threads from their inbox without the need for a standalone ticketing system.

As the only email response time solution that works with any email platform, timetoreply is perfectly positioned to support customer service and sales teams no matter what platform they use.

Our email response time platform is easy to use, quick to deploy and doesn’t require any lengthy integration or deployment work. Simply plug-and-play to start enjoying rich data-driven insights into your teams’ email performance.

Timetoreply also offers world-class security including Google Security Certification and ISO27001 compliance. Companies can also ease their compliance efforts with timetoreply’s adherence to global privacy and data protection regulations.

In addition, timetoreply’s growing list of third-party integrations means you can continue to enjoy the benefits of our platform no matter what tools you use.