How To Get Analytics Data On Outlook and Microsoft Office
Microsoft Outlook's status as the world's most popular business email platform is undisputed. The platform is used by millions of professionals daily to drive productivity, stay in touch with customers, and enable sales-focused activities. However, customer service...
Email Analytics Metrics You Should Know
It's no secret that email plays a central role in the running of most modern customer service and sales teams. Customer service teams rely on email to receive and respond to customer queries, with success dependent on quick, accurate replies and personalised care....
A Guide to installing and customising the timetoreply Optimiser
A Guide to installing and customising the timetoreply Optimiser What is the timetoreply Optimiser? The timetoreply Optimiser is an easy-to-install add-on to our product that helps individual team members, in customer-facing and/or sales teams, improve their email...
Customer Service Analytics Guide For Sales and Customer Teams
What is customer service analytics? Customer service analytics is the process of capturing and analysing data that is generated by your customer service teams. Companies use customer service analytics to identify areas of improvement, guide email reply time...
Email Analytics (What Is It & Best Practices) | TImetoreply
Email Analytics Guide For Sales and Customer Teams For any customer service or sales team looking to improve their responsiveness and close more deals, email analytics offer invaluable insights. Without email analytics, customer service and sales teams will...
5 Shared Mailbox Best Practices For Outlook, o365, and Gmail | Timetoreply
5 Shared Mailbox Best Practices For Outlook, O365, and Gmail Companies dealing with large volumes of customer support or sales queries often make use of shared mailboxes to centralise customer communication. Addresses such as [email protected], [email protected] and [email protected] are...
How To Measure & Track Email Response Time in Outlook | Timetoreply
How to Measure and Track Email Response Time in Microsoft Outlook The saying "Time is money" has never been more true. The rapid pace of modern life means speed is often a major competitive advantage to businesses, especially for customer service and sales-related...
Best Email Reporting Software (Buyer’s Guide) | Timetoreply
Best Email Reporting Software For Outlook & Gmail Your company’s email inbox is the hub for all your sales and customer support communication, and fast email reply times will improve customer satisfaction, and lead to higher lead conversion rates. However, it...
FrontApp Review & Alternatives (Everything You Need To Know) | Timetoreply
FrontApp Review & Alternatives (Everything You Need To Know) FrontApp is an excellent platform to manage your customer communication. It’s packed with features, and has various pricing plans to fit most company’s financial needs. But, it’s not for everyone. It...
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