Let’s imagine you want to go on holiday. You walk into your local mall and find a travel company. You speak with the salesperson and their response is that they will get back to you in 48 hours. Now let’s consider the same scene, but the salesperson sits you down and...

Naturally, we’d all like a pleasant answer to this question, but, more often than not, company owners are pretty blown away by the amount of emails left unanswered for too long and the resultant loss of business, if they don’t keep up with email response times....

The travel & tourism sector is growing...and that’s great for everyone in it and everyone using it; but where there’s growth competition hots up. This is especially true for this sector.  Competition online is fierce (with a capital ‘F’), and it’s not going to get...

One of the surest ways to raise your customer ratings is to respond quickly and professionally to any emails and online inquiries received by your company. Quality customer service is going to earn your company so much more than your products will, unless of course...

The possibility of increasing sales and enjoying what these sales can do in raising your profits is within easy reach today, provided that you have the right tools. In an era when most prefer email correspondence to a phone call, there can be nothing more important...

Knowing more about the behaviour of email correspondence can be likened to taking stock of products in your inventory. Without facts and figures it’s hard to pin down any possible losses at all. Emails are undoubtedly the preferred choice when it comes to...

Are email reply times as fast as they should be from your sales team? In the main, people opt for email correspondence when they have any queries about your products or services, or even better, to request prices and a quote. Most people prefer to send off an email...

Many businesses are struggling at the moment due to the lack of economic growth in South Africa. Small businesses are closing their doors before they even get the chance to promote their brand. The last thing you should do is to make stupid mistakes like overlooking...