The moment your business receives an email or online enquiry, the response needs to be swift. A quick email response to this first contact is a golden opportunity to impress potential customers with fantastic customer service, and to convert enquiries into sales,...

Can you remember a time when there was no need for email management software? Nowadays, you get so many emails that some of them slip through the cracks and get deleted by accident. This is because your client base grew and your customer service and sales enquiries...

Many businesses don't track their email response times, simply because they believe it isn't necessary. But did you know that tracking the amount of time it takes to respond to your customer's enquiry via email is one of the most vital customer support metrics there...

If your website is getting a lot of traffic, you should be getting a good number of sales leads through your web forms. But getting sales leads doesn't necessarily mean sales. For sales leads to become actual sales, your response time should be extremely quick....

The first ever email was sent in 1971 by Ray Tomlinson but it wasn't until the mid 90's we really delved into email as a mode of communication. These days, anyone and everyone has an email address and running a business without one is next to impossible. It has also...

If you want your business to be highly successful, you should consider investing in an email management system. There are several risks associated with ineffective email management that could ultimately ruin your business. Below are some of the dangers of poor email...

Email has become the primary mode of communication in recent years. Not only is it quick and convenient but you also have access to black on white in case it's your word against somebody else's. That said, email can also become a nightmare pretty quickly if not...

Ever wondered what the hype is behind email management software? Why get a program to handle your emails if you can do it yourself? The answer is straightforward: As your business grows, your employee count will grow and so will the number of emails you receive. It...

With competition rife and small businesses juggling for pole position in their industry, it’s not enough just to have fantastic products or offer great services, you also need to throw everything into making sure that customer satisfaction is high on your agenda. So...

According to one happy client, timetoreply is “An intuitive, simple (yet powerful) piece of software with excellent reporting features!  Monitoring response times has never been easier!” Another says that since using timetoreply, their contact and conversion rates...