Increase customer service ratings with fast email response times.

In the eyes of a potential customer nothing says you care about their business more than a quick response to emails will. Every time a customer is kept waiting is a missed opportunity to open up a dialogue that’ll keep the customer engaged long enough to convert a...

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Improve sales by responding to emails within minutes!

The moment your business receives an email or online enquiry, the response needs to be swift. A quick email response to this first contact is a golden opportunity to impress potential customers with fantastic customer service, and to convert enquiries into sales,...

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Is It Really Necessary to Measure Email Response Time

Many businesses don't track their email response times, simply because they believe it isn't necessary. But did you know that tracking the amount of time it takes to respond to your customer's enquiry via email is one of the most vital customer support metrics there...

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How to Convert Website Leads the Easy Way

If your website is getting a lot of traffic, you should be getting a good number of sales leads through your web forms. But getting sales leads doesn't necessarily mean sales. For sales leads to become actual sales, your response time should be extremely quick....

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What Is ERMS Software and How Can It Benefit My Business?

The first ever email was sent in 1971 by Ray Tomlinson but it wasn't until the mid 90's we really delved into email as a mode of communication. These days, anyone and everyone has an email address and running a business without one is next to impossible. It has also...

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