Three Ways to Improve Your Team’s Email Response Time
If your inbox is piling up with emails from leads and existing customers, you know how hard it can be to reply immediately to all of them. It's time-consuming, and it's tricky to truly get on top of it. Luckily, it's a good problem to have. However, you need to solve...
5 Areas of Your Business Where Email Response Time Matters Critically
Here’s a shocking statistic in a 2018 Customer Service Benchmark Report on email response time conducted by SuperOffice: "62% of companies ignore customer service emails." Surprising isn’t it? More facts from the study: "The average response time to handle a customer...
Slow email responses – the black hole of lost leads
When someone takes the time to fill out an online contact form requesting a quote or contact from your side and they get a late response, or even worse, none at all, you’ve lost more than goodwill, you’ve lost a contact that could have been converted into a sale. They...
How to grow your business with the minimum of hassle
Now that’s something any business is after, short term, long term, any other term; success. The economic slump worldwide has made success in any business an even greater challenge than ever before, making it essential that business owners pay attention to the smallest...
Want More Sales In 2020? This Is The Best Solution
As a business owner, it's vital to grow your business every year. But, increasing sales steadily can present a challenge, especially when the economy isn't exactly performing great. But, increasing sales doesn't have to be a difficult task. You're probably thinking...
Who doesn’t need more leads for their travel & tourism business?
Generate more inbound leads and use these tools to optimize your service to turn new customers into long term, repeat business. Whether you are in charge of marketing for a corporate travel & tourism business, travel agency, or a tour operator, every business in...
Why your B2B lead response time is hurting your travel business
Let’s imagine you want to go on holiday. You walk into your local mall and find a travel company. You speak with the salesperson and their response is that they will get back to you in 48 hours. Now let’s consider the same scene, but the salesperson sits you down and...
Look at email response times throughout your business & you’ll be in for a surprise
Naturally, we’d all like a pleasant answer to this question, but, more often than not, company owners are pretty blown away by the amount of emails left unanswered for too long and the resultant loss of business, if they don’t keep up with email response times....
Why lead response time is super important in the travel & tourism sector
The travel & tourism sector is growing...and that’s great for everyone in it and everyone using it; but where there’s growth competition hots up. This is especially true for this sector. Competition online is fierce (with a capital ‘F’), and it’s not going to get...