6 key customer service metrics and how to use them
Customer service analytics guide for sales and customer teams What is customer service analytics? Customer service analytics is the process of capturing and analysing customer data to generate valuable insights. This data may be collected from various...
Email analytics (what Is It & best practices) | timetoreply
Email analytics guide for sales and customer teams Email is still the preferred communication channel for most customers. Companies need to understand how best to utilise email as a sales and customer service channel to maximise success. Internal email...
Tips to improve email response times: expectations, policy & etiquette | timetoreply
Standard email response times policy & etiquette you should know Replying to email fast is a competitive advantage. No one likes waiting days for a reply to their email, and your customers and leads will agree. If you want to ensure your customers are...
Improving inbound lead response time | timetoreply
Improving inbound lead response time (how-to guide) Providing quick responses to inbound leads is essential to any B2C or B2B company. A quick inbound lead response time can exponentially boost your chances of closing the sale. One study found that nearly...
Addressing poor sales performance & drop in leads
How-to guide on addressing poor sales performance & drop in leads One of the most stressful things a sales team or sales-driven organisation can face is a sudden, unexplained drop in sales and leads. While some seasonal changes in lead volumes and sales...
Strategic ways to increase revenue quickly
6 strategic ways to increase revenue quickly Increasing revenue signifies success. However, this is not always an easy task. Volatile market conditions are not always favourable. Inefficiencies can lead to a disconnect between your front-office and...
How to get Outlook email statistics
How to get Outlook email statistics If you're a previous reader of this blog, you'll know how much we believe in the importance of email analytics as a tool for the best sales and customer service teams. Too often, teams lack vital insights into their email...
Improving your lead response time (a comprehensive guide)
Improving Your Lead Response Time (A Comprehensive Guide for Sales Teams & Managers) Improving your lead response time can increase sales and secure a higher return on investment. What is a good lead response time? How can you improve your lead response...
How to reduce churn rate for customer teams
Tips to reduce customer churn rate Want to grow your business and remain successful? A good place to start is ensuring you retain your customers by keeping your customer churn rate low. Research has found that acquiring a new customer is five times more...
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