How To Utilize Email Response Time To Rebuild in The Travel Industry Post-Pandemic
The travel and tourism industry is huge. Massive! Its contribution to the global GDP in 2020 was approximately 4,671 billion US dollars. Hotels, transport, attractions, and tourism companies all contribute to this statistic. Multiple travel restrictions and...
6 Key Customer Service Metrics and How To Use Them
Discover the customer service metrics and KPIs you and your team should be tracking to optimize how you care for and delight your customers. If you want to deliver an exceptional customer service experience, you need to measure your performance. Once you’re...
Email Etiquette: What Do You Need to Be Doing?
Discover actionable steps to improve your email response time etiquette with customers and sales leads to leave customers delighted with your service. If you regularly communicate with customers and sales leads over email, then you need to invest in making it an...
5 Best Practices for Managing a Shared Team Inbox
Discover why you should be using, and how to optimize how your company uses your shared team inboxes to communicate with valuable clients and leads. Whether you have a huge customer base and need to reply to hundreds of support tickets per week, or run a...
Why Support Tickets Aren’t The Best Way to Handle Customer Queries
Discover why support tickets are ineffective for many growing businesses, and our strategies to manage and scale support without relying on a help desk. As your customer base grows, you need a system to manage and reply to support questions. Over the last decade,...
The Importance of Response Times in the Insurance Sector
Response Times in Insurance Is Low Way back in 1996, a report by Claes Fornell revealed that customer satisfaction for the insurance company was lower compared to other industries. Fast forward, 15 years on and the insurance industry still suffers from low CX...
Seven Types of Customer Appreciation Emails to Increase Brand Loyalty
As a business, there is always a consistent train of thought surrounding customers. Customer appreciation emails are no different. We think about how to get new ones, how to retain current customers, and how to make sure that your brand is always the first one that...
Tips for Managing Shared Mailboxes for Customer Support Teams
Shared Mailboxes Streamline Work The first step that most firms take when developing a customer support strategy is streamlining how teams communicate. The reason is that when one is starting with a one-person team, setting up a communication platform is...
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