"Reporting on email volumes and reply times for both teams and shared mailboxes allows our managers to make data-driven decisions on how best to manage workload and processes across their teams. It's important to us that we offer a consistent level of service across all of the regions in which we operate, timetoreply helps us do that."
Director of Customer Service
"Over the last 6 months, our average First Reply Time has improved by 41%. With timetoreply we have the data we need to optimize team performance and deliver the best possible service."
CCO
"Speed, accuracy, and the human touch are critical to creating the right customer experience. With timetoreply, not only do measure how efficient we are at communicating with our customers, but our managers have a way to quickly identify opportunities to elevate their team's performance on email."
VP Acccounts
“Speed wins! Having the ability to measure my teams response times, my organizations response times, and workloads, are crucial to effectively improving the overall customer experience and driving organizational growth.”
VP of Sales
"It's not for managers, it's actually for getting them (team members) to manage themselves. They're geting the insights themselves. That's the advantage and what I like about it."
Director, Professional services
"It's important to us that no emails slip through the cracks. timetoreply gives me the peace of mind that every customer is receiving a timely response to their email."
Director, Professional services