Email Analytics
and Alerts Software For Sales Teams

Close more inbound sales leads by improving your teams’ first reply time and follow-up cadence.

timetoreply connects to your sales teams’ existing mailboxes giving you data-driven email analytics and reply time metrics that will help your sales teams’ qualify and convert more of your inbound sales leads.

71% of sales go ot the first company that responds

  • Contact and qualify more of your inbound leads via email
  • Track and improve your teams’ average email reply times and response rates
  • Set reply time goals and report on how many emails are responded to within and outside of those goals
  • Close more sales faster by optimising your response times


15 day free trial. Instant report. No credit card required.

Works with Outlook, Office 365 and Gmail

Trusted by thousands of businesses worldwide.

sales team email reporting

Are you losing out on sales opportunities due to slow email reply times?

Link your sales teams’ mailboxes in seconds and get instant data on their individual and shared mailbox reply time performance, contact success rates, email volumes and more.

  • Improve your teams’ average first reply time
  • Set reply time goals and see which emails were responded to within SLA and which emails breached their SLA goal
  • Increase trust and beat your competitors to the deal


Never let a sales opportunity slip through the cracks again

Create real time alerts for your inbound sales leads so that an alert is triggered if a sales lead sits for too long without a reply. Integrate with your CRM to ensure no leads go unanswered and importantly receive a reply quickly to catch the prospect “in the zone”.

  • Contact and qualify more leads
  • Improve your marketing ROI but closing more deals
  • Decrease the time it takes to successfully make contact with an inbound sales lead


email alert
Reply faster and close more deals

Optimize your shared mailbox performance for [email protected]

Track your email volumes and reply times from your shared mailboxes. See how individual sales reps are contributing to the shared mailbox and reward top performers.

  • Track the time it takes to close a deal
  • Improve your first and overall average reply times
  • Manage workloads and lead distribution to your sales staff
  • Close the gap between your marketing efforts (lead generation) and your sales team


71% of sales leads are wasted due to slow response times.


We fix that for sales teams.

Why sales teams love our email reporting for Outlook, Office 365 and Gmail

View your team's timetoreply Ratios™

Optimize your contact rates with the real-time timetoreply Ratio™one metric that gives you your agent’s average reply times and contact rates.

Real-time alerts

Setup real-time alerts so that you know if an important email hasn’t received a reply after X amount of time.

download email data

Mark emails as "Closed"

Use our native add-ins for o365, or Gmail to mark emails that have been dealt with as “closed”. View your average time-to-close metric and work at improving this over time.

Measure email reply times

Know exactly how long each mailbox takes to reply to internal or external emails with our email response time software.

Agent leaderboards

Create healthy competition by sharing the comparative leaderboard reports with your team. Set goals and reward the best performing sales agents. Watch your average reply times to customers improve and your qualified leads increase.

Detailed sales ratio reports

Detailed analytics and reporting to help sales managers support and drive their teams’ email responsiveness to inbound leads and customer emails. Schedule these reports to be sent to you daily, weekly or monthly.

measure group email

Monitor individual or group mailboxes

Measure all new incoming emails for an individual email account or a group email address where the inquiries are sent to your sales team.

Track sales agent and team trends

View what % of emails have been responded to in under 30min, 60min, 4 hours, etc. Set your own reply time bands and improve your sales team’s responsiveness to emails. Track performance over a 12 month period.

API and CRM integrations

Integrate timetoreply with your favourite CRM or business intelligence reporting tool. Sync data and analyze the impact of improving your timetoreply metrics.








“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”

Lonnie Jackson

Vice President of Customer Management





“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

Kyra Augustus

Director of Partner Support – Central


Swift Momentum

“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”

David Sarembock

Founder and Managing Director

Capterra Reviews

“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”

“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”

“Being in the service industry, we are required to meet certain SLAs for our clients. timetoreply has helped us to ensure that we are providing the best possible service and meeting our SLAs.”

“It offers the privacy that individual user need/appreciate while still giving insight into communication performance for both internal and external clients.”


15 day free trial. Instant report. No credit card required.

We’ve got your back. Safe and secure for all major email providers.



We only track To, From, Subject line and timestamps. We never read your email, we don't have access to it.‍


Works with o365, Outlook, Gmail, MS Exchange and IMAP


ISO27001 and Google Security Certified


No software to install, everything in your browser

Get the guide now!

Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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Get the free template now!

Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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Get the guide now!

Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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