Email Analytics
and Alerts Software For Sales Teams
Close more inbound sales leads by improving your teams’ first reply time and follow-up cadence.
timetoreply connects to your sales teams’ existing mailboxes giving you data-driven email analytics and reply time metrics that will help your sales teams’ qualify and convert more of your inbound sales leads.
71% of sales go ot the first company that responds
- Contact and qualify more of your inbound leads via email
- Track and improve your teams’ average email reply times and response rates
- Set reply time goals and report on how many emails are responded to within and outside of those goals
- Close more sales faster by optimising your response times
15 day free trial. Instant report. No credit card required.
Works with Outlook, Office 365 and Gmail
Trusted by thousands of businesses worldwide.
Are you losing out on sales opportunities due to slow email reply times?
Link your sales teams’ mailboxes in seconds and get instant data on their individual and shared mailbox reply time performance, contact success rates, email volumes and more.
- Improve your teams’ average first reply time
- Set reply time goals and see which emails were responded to within SLA and which emails breached their SLA goal
- Increase trust and beat your competitors to the deal
Never let a sales opportunity slip through the cracks again
Create real time alerts for your inbound sales leads so that an alert is triggered if a sales lead sits for too long without a reply. Integrate with your CRM to ensure no leads go unanswered and importantly receive a reply quickly to catch the prospect “in the zone”.
- Contact and qualify more leads
- Improve your marketing ROI but closing more deals
- Decrease the time it takes to successfully make contact with an inbound sales lead
Optimize your shared mailbox performance for [email protected]
Track your email volumes and reply times from your shared mailboxes. See how individual sales reps are contributing to the shared mailbox and reward top performers.
- Track the time it takes to close a deal
- Improve your first and overall average reply times
- Manage workloads and lead distribution to your sales staff
- Close the gap between your marketing efforts (lead generation) and your sales team
71% of sales leads are wasted due to slow response times.
We fix that for sales teams.
Why sales teams love our email reporting for Outlook, Office 365 and Gmail
View your team's timetoreply Ratios™
Optimize your contact rates with the real-time timetoreply Ratio™ – one metric that gives you your agent’s average reply times and contact rates.
Real-time alerts
Setup real-time alerts so that you know if an important email hasn’t received a reply after X amount of time.
Mark emails as "Closed"
Use our native add-ins for o365, outlook.com or Gmail to mark emails that have been dealt with as “closed”. View your average time-to-close metric and work at improving this over time.
Measure email reply times
Know exactly how long each mailbox takes to reply to internal or external emails with our email response time software.
Agent leaderboards
Create healthy competition by sharing the comparative leaderboard reports with your team. Set goals and reward the best performing sales agents. Watch your average reply times to customers improve and your qualified leads increase.
Detailed sales ratio reports
Detailed analytics and reporting to help sales managers support and drive their teams’ email responsiveness to inbound leads and customer emails. Schedule these reports to be sent to you daily, weekly or monthly.
Monitor individual or group mailboxes
Measure all new incoming emails for an individual email account or a group email address where the inquiries are sent to your sales team.
Track sales agent and team trends
View what % of emails have been responded to in under 30min, 60min, 4 hours, etc. Set your own reply time bands and improve your sales team’s responsiveness to emails. Track performance over a 12 month period.
API and CRM integrations
Integrate timetoreply with your favourite CRM or business intelligence reporting tool. Sync data and analyze the impact of improving your timetoreply metrics.
OUR CUSTOMERS
Testimonials
Ontellus
“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”
Lonnie Jackson
Vice President of Customer Management
Telarus
“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”
Kyra Augustus
Director of Partner Support – Central
Swift Momentum
“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”
David Sarembock
Founder and Managing Director
Capterra Reviews
“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”
“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”
“Being in the service industry, we are required to meet certain SLAs for our clients. timetoreply has helped us to ensure that we are providing the best possible service and meeting our SLAs.”
“It offers the privacy that individual user need/appreciate while still giving insight into communication performance for both internal and external clients.”
15 DAY FREE TRIAL
15 day free trial. Instant report. No credit card required.
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