Give your sales and customer-facing teams the power to transform your response times and services levels with the email analytics and performance optimization software that’s perfect for mid-market and large manufacturing companies.
timetoreply helps you track reply times across every sales and customer service inbox in your manufacturing company, so you can see exactly how fast each team member is responding to new leads and answering customer emails. Display key stats, compare reply times and make sure all your SLAs are met.
Equip your manufacturing company with the email analytics data that helps every sales and customer-facing team member deliver a superior experience. timetoreply gives everyone the tools they need to optimize their own performance in real-time, close more deals and delight more customers with faster, smarter responses.
Your manufacturing customers are always looking for a better experience, from their initial sales enquiry to their regular contact with your team. Use timetoreply to increase customer satisfaction at every stage of their journey with faster reply times from both your sales and customer service teams, and make sure your manufacturing company stands out.
timetoreply’s manufacturing email analytics and performance optimization software sits directly on top of existing individual and shared mailboxes. Just connect your Microsoft 365 or Google Workspace accounts and your team is good to go.
"As a leading industrial technology company, it made sense that we selected the right technology to support our teams in optimizing their email activity. The insights derived from timetoreply's reports empower our teams to deliver the best possible service via email, both to customers and colleagues."
Brian B
Director Inside Sales Support
"We wanted a way to track the kinds of requests being sent to our team, and gain deeper insight into our group mailbox. timetoreply gives us the reporting tools we need to better manage workload across our team and find ways to continuously improve our performance."
Rachelle Desaliza
Technical Services Supervisor
"Reporting on email volumes and reply times for both teams and shared mailboxes allows our managers to make data-driven decisions on how best to manage workload and processes across their teams. It's important to us that we offer a consistent level of service across all of the regions in which we operate, timetoreply helps us do that."
Jason Kroener
Director of Customer Service