Optimise your team's email performance. Reduce reply times, improve resolution rates and ensure SLAs and reply time goals are always met. Works with Microsoft Outlook and Google Workspace.

  • Empower your team members to optimize their reply times and email performance
  • Track email replies and report on whether they have been responded to within or out side of their SLA goal
  • Get analytics on individual mailboxes, teams and shared mailboxes
  • Set real-time alerts for important emails
  • Manage workloads and resourcing by understanding email volumes and peak times
  • Email management software enables effective email communications, organization, and productivity, while also tracking email data to improve customer support team efficiency

Hundreds of companies already trust timetoreply’s email performance optimization & analytics software

Why does your team need email response management software?

Optimize email reply times and resolution rates

Show team members their live stats and targets, and deliver smart recommendations directly into their inbox via the Optimizer.

Real-time alerts

Setup real-time alerts so that you know if an important email hasn’t received a reply after X amount of time.

Mark emails as "Closed"

The Optimizer enables team members to mark emails that have been dealt with as 'closed', and can be set up to show this against the number of emails still open / requiring a response.

Track your service level agreements

Set goals based on your SLA agreements and use our tool to ensure you are not in breach of your agreed email reply time thresholds.

Monitor individual or group mailboxes

Measure all incoming and outgoing emails for an individual email account or a group email address where customer queries are received

Detailed email performance reports

Detailed analytics and reporting to help client services managers support and drive their teams’ email responsiveness to new and existing customer emails. Schedule these reports to be sent to you daily, weekly or monthly.

Agent leaderboards

Create healthy competition by sharing the comparative leaderboard reports with your team. Set goals and reward the best performing agents. Watch your average reply times to customers improve and your qualified leads increase.

Get insights on individual team members and team level trends

View what % of emails have been responded to in under 30min, 60min, 4 hours, etc. Set your own reply time bands and improve your customer team’s responsiveness to emails. Track performance over a 12 month period to enhance customer satisfaction.

API and CRM integrations

Integrate timetoreply with your favourite CRM or business intelligence reporting tool. Sync data and analyze the impact of improving your timetoreply metrics.

Powerful email response management reporting

timetoreply’s email management system doesn’t require any software installation. Simply register and connect your email account to get near-real-time stats on your email performance. There are a host of powerful email reporting tools that you can receive as reports, or log in to view, using email filters to get the most accurate and meaningful data.

There are several different types of email reports to view, including:

  • Email Conversations Report
  • Email Messaging Report
  • Email Management Overview Report
  • Email SLA Report
  • Daily Email Productivity Report (ideal if you’re managing a remote team)

You can view reports for specific customers, and prioritize replying to your most important emails.

Need an easy way to track email SLA performance?

timetoreply turns your Outlook or Google Workspace into the ultimate email SLA tool with advanced customer service features.

Now you and your team members can mark email threads that have been handled as “closed” and get clarity on what is awaiting a reply, what has been handled and what emails were responded to within SLA and which emails breached your SLA reply time goals.

Finally, your teams’ email performance won’t be a blackhole.

  • Meet your SLA goals
  • Save time by focusing on emails that matter
  • Improve team performance
  • Delight your customers

Worried that your team is taking too long to reply important emails?

With our real-time alerts, you can use timetoreply’s email management tool to create an alert to fire when there has been no response to a key customer after X amount of time.

The alert can be sent to a manager, the agent who needs to respond or anyone else you choose.

You can also link up with your CRM to automatically create a task for the agent so that they know to respond to the email.

  • Improve reply times
  • Never miss an important email again
  • Reduce customer churn
  • Increase NPS

Looking for metrics for your shared mailboxes?

Customersupport@, support@, whatever your shared mailboxes are called, we can provide analytics on how you are responding to customers on the shared mailbox level and how each individual agent is performing to emails they handle from the shared mailbox using advanced inbox management tools.

Understand email workloads, average reply times and want requires a reply.

Your customers will love you and you’ll start hearing things like “you are so responsive” and “Wow, that was quick”!

  • Manage team member workloads
  • Provide better more consistent service
  • Incentivise top performers
  • View and improve individual performance within shared mailboxes
"In terms of responsiveness, it’s gone up from 62% to 86% as a company."

Lonnie Jackson
Vice President of Customer Management

"We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work."

Kyra Augustus
Director of Partner Support – Central

"When it comes to communicating with our customers, timetoreply helps keep our teams performing at their best. The analytics help our leaders understand team performance and find opportunities to tweak and improve the service they're providing to our customers."

David Crowley
VP Operations

Frequently asked questions

1. How do you manage email responses?

It’s nearly impossible for customer facing teams to manually stay on top of overflowing inboxes. With the volume of emails increasing by the day, customer facing teams need technology tools to help them keep track of important emails and improve their average email response times.

Email response management software helps organisations manage their email activity and improve the value email delivers to the business and its customers. Email management software can help organisations filter emails, analyse email activity, track custom SLAs and deliver actionable insights that can drive improvements in general email productivity across the team.

2. Which features to look for in the best email management solutions?

Not all email management tools are created equal. There are some important features to look out for that will indicate whether the email response management software you’re choosing can deliver the business value you’re after.

The best email response management software tools will enable you to:

  • empower your team members to self-optimize their email performance
  • set and track custom SLAs tied to specific internal or customer requirements
  • see how many emails your team needs to reply to, how long each email has been awaiting a reply, and how these reply times stack up to any SLAs or reply time goal you have in place
  • track total business email volumes, peak times, top users, and average reply times
  • enable team members to close conversations from their inboxes without the need for a separate ticketing system
  • optimise email communication with data-driven insights, improved workflow, reports, and alerts

3. What is the best team email response management software?

While different email response management software offerings have different strengths, there are specific aspects that sets the best apart from the rest.

These aspects include easy integration to any email environment, no need for costly or lengthy deployment processes, actionable insights into email performance, and world-class security and data protection. The best email response management software does not only track and monitor, it empowers teams and individuals to optimize their own performance by showing them live data and making smart recommendations. Dashboards that simply provide data to team managers are not able to transform performance, they only track performance.

This makes timetoreply the best email response management software for high-performance teams. Our platform easily integrates with your Outlook or Google Workspace environment and starts producing actionable insights within minutes.

Our security, easy compliance to a broad range of global data and privacy regulations and growing list of third-party integrations make timetoreply the best option for teams seeking to improve their email productivity and responsiveness.

4. What makes Timetoreply a unique solution for teams and managers?

Timetoreply is the only email response management solution for customer facing teams that integrates with any email platform. Our powerful, easy-to-use email response management software can be deployed quickly and without fuss, with reports and real-time alerts that can improve email productivity within minutes.

Timetoreply helps customer facing teams improve their email performance by producing actionable insights that can point to service bottlenecks and areas of improvement. Measure average email response times, track custom SLAs, set reply time goals, and produce powerful reports with data export capabilities to drive continuous improvements in customer service.

Our world-class security and compliance to data and privacy regulations also give companies peace of mind, while integration to a growing number of third-party applications ensures timetoreply’s email response management software can support your teams no matter the tools they use.

We’ve got your back. Safe and secure for all major email providers

Tracking

We only track To, From, Subject line and timestamps.

Privacy

We never read your email, we don't have access to it.‍

Compatibility

Works with Microsoft Outlook, Google Workspace, and MS Exchange

Security

ISO27001
Google Security Certified
SOC 2
HIPAA

Convenience

Simply download the Optimizer from the relevant App Store for team members and the management dashboard sits in your browser.



Get started today with timetoreply