Jam packed with features
Email response time software features below:
Measure Reply Times
Know exactly how long your sales agents take to respond to inquiries with our sophisticated email response time software.
Measure Individual Mailboxes
Measure ALL new incoming emails for an individual email account (e.g. firstname.lastname@example.org).
Measure Group Mailboxes
Measure a group email address where the inquiries are sent to your sales agents such as email@example.com.
Measure Web Forms
Use our filters to monitor response time to inquiries via your webforms.
View analytics such as reply time, time to open, customer opens, customer replies, sales agent leaderboards.
Display Your Reply Time
Once you are proud of your average reply time, display it on your website and more people will contact you.
Incentivise your staff and create competition in your office with our real-time leaderboards
Powerful Report Filtering
Know exactly how long you take to respond to customer A vs customer B using our powerful report filtering.
Need to measure a reply time for SLA purposes? Our software measures all incoming and outgoing mails for reply times.