Jam-packed with features

Email response time software features below:

Measure Reply Times

Know exactly how long your sales agents take to respond to inquiries with our sophisticated email response time software.

Measure Individual Mailboxes

Measure ALL new incoming emails for an individual email account (e.g. [email protected]).

Measure Group Mailboxes

Measure a group email address where the inquiries are sent to your sales agents such as [email protected]

Measure Web Forms

Use our filters to monitor response time to   inquiries via your webforms.


View analytics such as reply time, time to open, customer opens, customer replies, sales agent leaderboards.

Display Your Reply Time

Once you are proud of your average reply time, display it on your website and more people will contact you.

Custom Widgets

Customize your report page by choosing which widgets you want to display.


Powerful Report Filtering

Know exactly how long you take to respond to customer A vs customer B using our powerful report filtering.


SLA Measurement

Need to measure a reply time for SLA purposes? Our software measures all incoming and outgoing mails for reply times.

Try timetoreply with your teams for free

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Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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Get the free template now!

Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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