Email Statistics Software For Teams and Managers
The only email statistics solution for all service providers (Outlook, o365 and Gmail)
Radically improve your teams’ responsiveness on email and balance workloads (especially across team/shared mailboxes)
- View team email performance: email volumes, reply times, emails responded to within SLA
- Compare performance across multiple teams
- See how team members are contributing to your shared mailbox statistics
- Set reply time goals and report against them. See which emails met their reply time goals and which were in breach
- See which emails are awaiting a reply from your team and which have been handled
- Set alerts for important emails to ensure they don’t sit for too long without receiving a reply
Trusted by thousands of businesses worldwide.
Struggling to get your hands on email statistics for your teams?
With timetoreply it’s easy. Link your teams mailboxes in minutes and start seeing email statistics across individual mailboxes, teams and shared mailboxes. We provide statistics such as: emails received, emails sent, emails awaiting a reply, emails that have been marked as complete, average first reply time, average overall reply time, emails that have breached their response time goal and more.
No more downloading data off your mail server, manualling updating spreadsheets or asking IT to try to get the information for you. Accurate data that takes timezones, business hours and holidays into account.
- View reports and setup scheduled reports to be delivered to you and your team daily, weekly or monthly.
- Powerful filters to exclude emails that don’t require a reply. Filter by label, To, From, Contact, Contact Group and more.
- Impressive your customers with responsive service over email and reduce customer churn
- Increase NPS
Want to set email response time goals and track your performance against them?
timetoreply turns your Outlook or Gmail into the ultimate email reply time SLA tool.
Now you can mark email threads that have been handled as “closed” and get clarity on what is awaiting a reply, what has been handled and what emails were responded to within SLA and which emails breached your SLA reply time goals.
Finally, your teams’ email performance won’t be a blackhole.
- Meet your SLA goals
- Save time by focusing on emails that matter
- Improve team performance
- Delight your customers
Looking for metrics for your shared mailboxes?
[email protected], [email protected], whatever your shared mailboxes are called, we can provide analytics on how you are responding to customers on the shared mailbox level and how each individual agent is performing to emails they handle from the shared mailbox.
Understand email workloads, average reply times and want requires a reply.
We can even display this information directly in your teams’ Outlook or Gmail environments so that they can see their own performance compared to their team members in real-time (optional).
- Manage team member workloads
- Provide better more consistent service
- Incentivise top performers
- View and improve individual performance within shared mailboxes
Our Email Statistics Software Features
Measure email reply times
Know exactly how long each mailbox takes to reply to internal or external emails with our email response time software.
Setup real-time alerts so that you know if an important email hasn’t received a reply after X amount of time.
Mark emails as "Closed"
Use our native add-ins for o365, outlook.com or Gmail to mark emails that have been dealt with as “closed”. View your average time-to-close metric and work at improving this over time.
Track your service level agreements
Set goals based on your SLA agreements and use our tool to ensure you are not in breach of your agreed email reply time thresholds.
Monitor individual or group mailboxes
Measure all incoming and outgoing emails for an individual email account or a group email address where customer queries are received.
Detailed email performance reports
Detailed analytics and reporting to help client services managers support and drive their teams’ email responsiveness to new and existing customer emails. Schedule these reports to be sent to you daily, weekly or monthly.
Create healthy competition by sharing the comparative leaderboard reports with your team. Set goals and reward the best performing agents. Watch your average reply times to customers improve and your qualified leads increase.
Track client service agent and team trends
View what % of emails have been responded to in under 30min, 60min, 4 hours, etc. Set your own reply time bands and improve your customer team’s responsiveness to emails. Track performance over a 12 month period.
API and CRM integrations
Integrate timetoreply with your favourite CRM or business intelligence reporting tool. Sync data and analyze the impact of improving your timetoreply metrics.
“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”
Vice President of Customer Management
“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”
Director of Partner Support – Central
“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”
Founder and Managing Director
“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”
“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”
“Being in the service industry, we are required to meet certain SLAs for our clients. timetoreply has helped us to ensure that we are providing the best possible service and meeting our SLAs.”
“It offers the privacy that individual user need/appreciate while still giving insight into communication performance for both internal and external clients.”
We’ve got your back. Safe and secure for all major email providers.