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The timetoreply extension.

The co-pilot for your customer-facing teams:

  • Custom alerts when email targets are at risk
  • Automated email prioritization with countdown timers
  • Live tracking against your team’s KPIs
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Live dashboard for team managers.

  • See individual & team performance for a range of email metrics
  • Custom leaderboards to identify bottlenecks and top performers
  • Alerts & notifications delivered right in your teams’ inboxes
  • Design your reports to see the data that matters most
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Powerful custom reporting

Build your own reports to see valuable email performance data, including:

  • KPI / SLA reports to ensure that goals and targets are met
  • Shared mailbox reports delivering visibility into individual and team performance at the click of a button
  • Trend reports that track performance over time for a wide range of email metrics
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Unrivalled email and workflow integrations

timetoreply sits directly in your team's Gmail, Outlook and Microsoft 365 inboxes, and integrates seamlessly with a broad range of popular applications and services with no disruption to your standard workflows.
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Performance insights

Customer testimonials

"It's not for managers, it's actually for getting them (team members) to manage themselves. They're geting the insights themselves. That's the advantage and what I like about it."

Gerard Kiernan

Director, Professional services

"The extension's priority email section is fantastic for managing my inbox. It provides a seamless way to stay organized and responsive"

Sydney O'Dwyer

Logistics Specialist

"I like the extension's Priority email section, it's like my own personalized email to-do list, helping me stay on top of critical emails and ensuring that I never miss a reply time goal. I now maintain high responsiveness to customers."

Deanna L

CS-FF Team Lead, Human Resources

"The extension's priority email section is fantastic for managing my inbox. It provides a seamless way to stay organized and responsive"

Rei Stuart

Assistant Manager, Customer Service and Logistics