Email Response Time Benchmark Report, H1 2024

Discover the importance of quick responses, benchmarks for email response times, and industry-specific standards and best...
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“The Time to Win” by Jay Baer

Unlock the key to gaining a competitive edge in today’s fast-paced market with Jay Baer’s latest...
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Latest Blogs

The latest advice on reply time & lead response optimization, and email performance improvements

Shared mailbox best practices (for better customer support)

Shared mailbox best practices (for better customer support)

Whether you’re managing a high volume of support requests or working with a few high-value clients, managing customer emails as a team can quickly...

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Best practices for managing remote teams in customer service

Best practices for managing remote teams in customer service

With companies all over the world being plunged into the world of remote work, there’s no better time to brush up on your knowledge of how to...

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Best customer service tools you should use

Best 17 customer service tools you should use in 2025

The notion that a single help desk tool can handle all your customer service needs is outdated. Modern customers expect instant, personalized support...

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