Measure email reply times
for o365 teams

timetoreply connects to your teams’ o365 mailboxes (or your entire domain) to measure email reply times and provide actionable analytics. Gain the clarity you need to make the best decisions for your customer-facing and sales teams.

Looking to measure email reply time for o365 / office 365 users?

timetoreply™ has integrated with the o365 API to allow o365 users to track their email response time via a “one-click” setup process. There is no software to install and you don’t need to enter your username or password to allow timetoreply™ to start tracking your email response time data.

Business owners or managers can measure each individual in the business or team and compare staff performance. timetoreply™ provides metrics on initial email response time, overall email response time, email response time per customer, email reply time per agent, average company email response time, email volumes, completion ratios, and more. All of these metrics are available on our mobile-friendly online dashboard.

The owner of the account will receive a weekly report email each with to show progress. Use this data to incentivize and improve staff performance.

OUR CUSTOMERS

Testimonials

Ontellus

“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”

Lonnie Jackson

Vice President of Customer Management

Telarus

“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”

Kyra Augustus

Director of Partner Support – Central

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Swift Momentum

“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”

David Sarembock

Founder and Managing Director

Capterra Reviews

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“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”

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“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”

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“Being in the service industry, we are required to meet certain SLAs for our clients. timetoreply has helped us to ensure that we are providing the best possible service and meeting our SLAs.”

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“It offers the privacy that individual user need/appreciate while still giving insight into communication performance for both internal and external clients.”

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15 day free trial. Instant report. No credit card required.

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Get the guide now!

Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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Get the free template now!

Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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Get the guide now!

Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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