Measure email reply times
for o365 teams
timetoreply connects to your teams’ o365 mailboxes (or your entire domain) to measure email reply times and provide actionable analytics. Gain the clarity you need to make the best decisions for your customer-facing and sales teams.
Looking to measure email reply time for o365 / office 365 users?
timetoreply™ has integrated with the o365 API to allow o365 users to track their email response time via a “one-click” setup process. There is no software to install and you don’t need to enter your username or password to allow timetoreply™ to start tracking your email response time data.
Business owners or managers can measure each individual in the business or team and compare staff performance. timetoreply™ provides metrics on initial email response time, overall email response time, email response time per customer, email reply time per agent, average company email response time, email volumes, completion ratios, and more. All of these metrics are available on our mobile-friendly online dashboard.
The owner of the account will receive a weekly report email each with to show progress. Use this data to incentivize and improve staff performance.
OUR CUSTOMERS
Testimonials
Ontellus
“In terms of responsiveness, it’s gone up from 62% to 86% as a company.”
Lonnie Jackson
Vice President of Customer Management
Telarus
“We have seen response times in particular groups go from 7 hours to 2 hours with the timetoreply data. This is getting information to our partners quicker and streamlining the way we work.”
Kyra Augustus
Director of Partner Support – Central
Swift Momentum
“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!”
David Sarembock
Founder and Managing Director
Capterra Reviews
“timetoreply is the best for the job. It is very easy to set up and import as many Agents(users) as you want and see the data populate in a matter of minutes.”
“We’ve been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. timetoreply has been incredibly valuable to our organization.”
“Being in the service industry, we are required to meet certain SLAs for our clients. timetoreply has helped us to ensure that we are providing the best possible service and meeting our SLAs.”
“It offers the privacy that individual user need/appreciate while still giving insight into communication performance for both internal and external clients.”
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