Know which customers are at risk — before they tell you
Full visibility into every inbox, plus Relationship Intelligence AI that catches at-risk conversations before they escalate. No new tools. No workflow changes.
Smart Data informs and enhances your team. It never replaces it.
timetoreply never sends automated responses to your customers. The Smart Data in our +Intelligence tier surfaces signals; your people take the action.
You control:
Which mailboxes participate — +Intelligence is opt-in, per mailbox
Who can see Smart Data outputs — permission-controlled access
How long data is retained — your retention settings, your policies
Governance — full transparency into what's analyzed and why
Built for teams in regulated industries: SOC 2 Type II, ISO 27001, GDPR-compliant.
Compare all features
Capability
Optimize
+Intelligence
Enterprise
Shared & individual inbox analytics
✓
✓
✓
SLA tracking & real-time alerts
✓
✓
✓
Team performance reporting
✓
✓
✓
Trends
✓
✓
✓
Inbox co-pilot for agents
✓
✓
✓
Sentiment analysis
—
✓
✓
Intent detection
—
✓
✓
Urgency detection
—
✓
✓
Escalation indicators
—
✓
✓
Smart prioritization
—
✓
✓
Stalled conversation detection
—
✓
✓
AI conversation summaries
—
✓
✓
OAuth Login
✓
✓
✓
Advanced permissions & audit logs
✓
✓
✓
AI governance controls
—
✓
✓
Custom data policies
—
—
Optional
Enhanced onboarding & account support
—
—
✓
Third party security assessment
—
—
✓
Dedicated managed server
—
—
Optional
FAQ
What counts as a mailbox?
Any shared or individual mailbox you connect for analysis. You're billed per connected mailbox, not per user login, so a shared inbox worked by multiple agents counts as one mailbox. If you require metrics for individuals contributing to a shared mailbox vs metrics at the shared mailbox level, you would need to connect the individual mailboxes. Similarly, if analysis and reporting are required for both a shared mailbox and an agent's individual mailbox, this would equate to two connected mailboxes, resulting in two mailbox licenses being billed.
Is there a minimum?
Plans start at 15 mailboxes.
How does the free trial work?
14 days, full +Intelligence features, no credit card. Most teams see live data within 24 hours of connecting. Our team sets the trial up for you — no DIY required.
Can I start on Optimize and add Intelligence later?
Yes, instantly, and your data history carries over. Most teams that trial +Intelligence keep it — the signals are hard to give up once you've seen them.
Does timetoreply use AI to send customer responses?
No. Never. +Intelligence surfaces signals — sentiment, urgency, escalation risk — so your team can prioritize. Your people stay fully in control of every customer interaction.
Are the AI features optional?
Yes. Intelligence is opt-in per mailbox, permission-controlled, and governed by your retention and data policies.
Which email platforms are supported?
Outlook and Google Workspace. No change to your team's workflow — they keep working in their normal inbox.
What happens to our data?
timetoreply is SOC 2 Type II and ISO 27001 certified, and HIPAA & GDPR-compliant. Enterprise plans add custom data storage, residency policies, and allow for dedicated managed servers.
Your dashboards say everything's fine. Are you sure?
See the signals hiding inside your team's customer conversations — sentiment shifts, escalation risk, stalled threads — before they become churn.
