Choose the plan that’s right for you
| Reports | Starter | Pro | Elite | Enterprise |
|---|---|---|---|---|
| Overview Report |  | | | |
| Productivity Report | | | | |
| SLA Report |  | | | |
| Team Report | | | | |
| Comparative Report | | | | |
| Customer Report | | | | |
| Group Mailbox Report | | | | |
| Interactions Report | | | | |
| Trend Report | | | | |
| Lead Response Report | | | | |
| Logs | Starter | Pro | Elite | Enterprise |
|---|---|---|---|---|
| Conversation Logs | | | | |
| Message Logs | | | | |
| Features | Starter | Pro | Elite | Enterprise |
|---|---|---|---|---|
| Download Reports PDF | | | | |
| Export Reports CSV, Excel | | | | |
| API/BI Tool Integrations | | | | |
| Team member comparison | | | | |
| Dashboard Access Users | 1 | 5 | 50 | Unlimited |
| Goals | | | | |
| Gmail or o365 Add-On | | | | |
| Resolution Management | | | | |
| Customer Stats (Single View) | | | | |
| Scheduled Reports | 3 | 20 | 60 | Unlimited |
| Shared Mailboxes | | | | |
| Basic Filters | | | | |
| Advanced Filters | | | | |
| Real-time Alerts | 20/mailbox/month | 50/mailbox/month | 100/mailbox/month | Unlimited |
| Leave Management | | | | |
| Customer Stats (Group View) | | | | |
| Zapier Integration | | | | |
| CRM Integrations | | | | |
| Data | Starter | Pro | Elite | Enterprise |
|---|---|---|---|---|
| Historical data | 15 Days | 3 Months | 6 Months | 9 Months |
| Data retention | 1 Year | 1 Year | 2 Years | Up to 5 years |
| Hosting Options | Starter | Pro | Elite | Enterprise |
|---|---|---|---|---|
| SaaS | | | | |
| Dedicated SaaS Instance | | | | |
| Self-Hosted (on-prem) | | | | |
| Private Cloud | | | | |
| Support | Starter | Pro | Elite | Enterprise |
|---|---|---|---|---|
| Email support | | | | |
| Helpdesk/Live Chat | | | | |
| Phone | | | | |
| On-boarding | | | | |
| Quarterly performance coaching | | | | |
| Dedicated Success Manager | | | | |
| Support hours | 08:00 - 22:00 | 08:00 - 22:00 | 08:00 - 22:00 | 08:00 - 22:00 |
| Support days | Mon - Fri | Mon - Fri | Mon - Fri | Mon-Sun, 365 |
| Resolution time | 48 Hours | 24 Hours | 12 Hours | 6 Hours |
| Security & Admin | Starter | Pro | Elite | Enterprise |
|---|---|---|---|---|
| ISO27001 | | | | |
| SAML-based Single Sign-On | | | | |
| Two Factor Authentication | | | | |
| Access permissions | | | | |
| Email header data only | | | | |
| Data encrypted at rest | | | | |
| GDPR Compliant | | | | |
| Vendor/risk assessment | | | | |
| Payment via annual invoice | | | | |
