"Smart coach" Real-time performance metrics & recommendations in team members’ inboxes
Alerts Make sure they never miss an important email
Teams Set rules, goals and reporting views per team
Priority Contacts Prioritize high value contacts
Service Level Dashboard Measure team performance vs goals / KPIs / SLAs
Gain deeper insights
Overview Enjoy a high-level view of key performance metrics
Alerts Discover which teams / individuals are missing important emails
Teams See individual team members' contributions to team results
Contacts Verify that important contacts are getting the right level of service
Shared Mailboxes Gain visibility into shared mailbox activity
Trend Review month-on-month / week-on-week metrics at a glance
Productivity Understand your team's daily activity with this snapshot view
Comparative Easily identify top performers and coaching opportunities
Interactions Analyze who your team members are communicating with most
Conversation Logs Follow the action and understand performance in context
Message Logs Dive deep into granular email data logs
Put your CRM data to work
Hubspot Sync your data to close the gap between marketing and sales
Salesforce Supplement and enhance Salesforce defaults without the need for a custom setup
CSV upload contacts Assign priority contact groups to teams to protect service level KPIs
Your control center
Advanced Filters Analyze the emails that matter most to you, and ignore the noise
Access Users Invite team managers and stakeholders to view dashboards
Shared Mailbox Mapping* Connect team members to the shared mailbox or distribution list they service
Holidays/Vacation Calendar Sync Automate leave management by syncing team member calendars with timetoreply
Scheduled Reports Receive daily, weekly or monthly reports straight to your inbox
Zapier Integrate timetoreply with your favorite apps
Webhooks Connect to any app or service that can receive webhooks
API Do (almost) everything you need to do via API requests
We're here for you
Onboarding & Training* Secure your ROI, and get your team set up for success
Success Manager Review team performance, discuss best practices, and get insider insights
Solution design Avoid post-launch lag with a detailed rollout plan and account configuration done for you
Beta program access Influence our product roadmap and give your input on new featuresAvoid post-launch lag with a detailed rollout plan and account configuration done for you
Advanced team analysis Deep dive analysis of team performance and expert consultation sessions
Get all the help you need from our fast, knowledgable team or use the videos, articles, and tutorials in our help center
Help Center
Email
Live Chat
Web conference
Secure and compliant
Security Multi-layered, always-on security, and compliance monitoring, keep your data safe.
SOC 2 Type II certified
ISO27001 certified
HIPAA compliant
GDPR compliant
Data
Email header data only Your privacy is our priority. We don't ingest your email body content or attachment data.
Data encrypted at rest Enterprise-grade encryption, whether your data is on move or in storage.
Access
Oauth-based Single Sign-On Enhanced security and a streamlined sign-in experience
Vanta integration Integrate timetoreply with Vanta to report your users, access levels and 2FA status
Advanced access permissions Control who can access your account, what they can do, and what data they can see
Enterprise-ready
Book a call and let's talk about your requirements
Vendor/Risk assessment
Dedicated Server*
Custom installation
Full deployment support
Time to see the insight, improvements and results for yourself?
