timetoreply Training

In order to get the most of our timetoreply™ we’ve developed a training module that takes you and your team through the entire process.

The course includes the following sections:

1. Introduction
2. Walkthrough of timetoreply™ – Key terms & definition
3. Setting up the System – Company, Business Hours and Timezones, Account Access Levels, Agents/Mailboxes, Billing
4. Teams – Creating Teams, Visualising Team Performance
5. Group Mailboxes – Adding Shared Mailboxes and Aliases
6. Message Logs and Conversation Logs – Tracking Individual Message Threads and Emails
7. Reports – Using and interpreting the Comparative, Interaction and Domain Reports, Scheduling Reports
8. Controlling your Data – Domain and Email Filters, Whitelisting, Detail Filters, Advanced Filters
9. Exporting Data
10. Getting Help – FAQ’s, Videos, Support

The training is done online and primarily via Google Hangouts, however, if you have a specific web conferencing platform that you would like to use instead just let us know!

Training costs 250 GBP for a 2-hour training session. The training is one-on-one training to train the owner/manager who will be in charge of using the software within your organization.

The training is one-on-one via Google Hangouts (or your preferred web conferencing solution) and is aimed at the person who is going to be in charge of using the software to monitor your staffs’ performance.

By purchasing the training you will receive our PDF training manual which includes everything that is covered in the training course.