Connect inbox

The timetoreply extension.

The co-pilot for your customer-facing teams:

  • Custom alerts when email targets are at risk
  • Automated email prioritization with countdown timers
  • Live tracking against your team’s KPIs

Live dashboard for team managers.

  • See individual & team performance for a range of email metrics
  • Custom leaderboards to identify bottlenecks and top performers
  • Alerts & notifications delivered right in your teams’ inboxes
  • Design your reports to see the data that matters most
Connect inbox
Connect inbox

Powerful custom reporting

Build your own reports to see valuable email performance data, including:

  • KPI / SLA reports to ensure that goals and targets are met
  • Shared mailbox reports delivering visibility into individual and team performance at the click of a button
  • Trend reports that track performance over time for a wide range of email metrics

Unrivalled email and workflow integrations

timetoreply sits directly in your team's Gmail, Outlook and Microsoft 365 inboxes, and integrates seamlessly with a broad range of popular applications and services with no disruption to your standard workflows.
Performance insights

Customer testimonials

"It's not for managers, it's actually for getting them (team members) to manage themselves. They're geting the insights themselves. That's the advantage and what I like about it."

Gerard Kiernan

Director

Professional services
"The extension's priority email section is fantastic for managing my inbox. It provides a seamless way to stay organized and responsive"

Sydney O'Dwyer

Logistics

Specialist
"I like the extension's Priority email section, it's like my own personalized email to-do list, helping me stay on top of critical emails and ensuring that I never miss a reply time goal. I now maintain high responsiveness to customers."

Deanna L

CS-FF Team Lead

Human Resources
"The extension's priority email section is fantastic for managing my inbox. It provides a seamless way to stay organized and responsive"

Rei Stuart

Assistant Manager

Customer Service and Logistics