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Standard email response times policy for businesses

Standard email response times policy for businesses

Standard email response times matter more than most businesses think. They can shape how people see your brand, affect deals, and even reduce trust...
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Average email response time (industry benchmarks and tips)

Average email response time (industry benchmarks and tips)

We measure all sorts of metrics in our businesses. From website visitors and the average number of support tickets you receive, to the revenue in...
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The five essential skills in customer-facing teams that AI can't replace

The five essential skills in customer-facing teams that AI can’t replace

AI is transforming how we work and live. The impact of AI-powered tools on our daily lives cannot be understated. We are truly living at the dawn of...
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How quick customer service resolution equals better customer experiences

How quick customer service resolution equals better customer experiences

When was the last time you reached out to a company with a customer service request? Maybe you needed a quick answer about a product or help with a...
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"woman sitting in her home office by her desk looking at her open mac laptop

How to effectively manage email for remote work

Remote work has grown massively in popularity over the past few years as companies increasingly rely on online collaboration tools to get work done....
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Timetoreply extension

Introducing timetoreply extension for improved email performance We've said it before, and we'll say it again: keeping on top of important emails is...
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Email SLAs for logistics firms (and why you need one)

Email SLAs for logistics firms (and why you need one)

Time may be a currency in business, but in logistics, it’s the foundation of success. Whether it’s coordinating shipments, managing inventory,...
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The best business email analytics and email management software in 2021

Did you know that an average white-collar worker probably spends a quarter of their job dealing with emails of all kinds? One study indicates that...
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Best customer service software for managing emails in 2025

Some companies have a ticketing system for customer service. Some have live chats, and some rely heavily on emails. If your customer service is...
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