Customer Service SLAs: What They Are, Benefits, and Examples

Discover why you need to set SLAs for your customer service team and examples of SLAs you can implement to improve your customer...
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Email analytics (what is it & best practices) | timetoreply

Email analytics guide for sales and customer teams   Email is still the preferred communication channel for most customers. Companies need...
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Tips to improve email response times: expectations, policy & etiquette | timetoreply

Standard email response times policy & etiquette you should know Replying to email fast is a competitive advantage. No one likes waiting days...
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sales analytics

Addressing poor sales performance & drop in leads

How-to guide on addressing poor sales performance & drop in leads One of the most stressful things a sales team or sales-driven organisation can...
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Improving inbound lead response time | timetoreply

Improving inbound lead response time (how-to guide)   Providing quick responses to inbound leads is essential to any B2C or B2B...
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Strategic ways to increase revenue quickly

6 strategic ways to increase revenue quickly   Increasing revenue signifies success. However, this is not always an easy task. Volatile...
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How to get Outlook email statistics

How to get Outlook email statistics If you're a previous reader of this blog, you'll know how much we believe in the importance of email analytics...
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How to reduce churn rate for customer teams

Tips to reduce customer churn rate   Want to grow your business and remain successful? A good place to start is ensuring you retain your...
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Proven ways to enrich customer experience (CX)

Proven Ways To Enrich Customer Experience in 2022   The competition for customers in 2022 has never been fiercer. As the market becomes more...
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