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ReportsStarterProEliteEnterprise
Overview Report
Productivity Report
SLA Report
Team Report
Comparative Report
Customer Report
Group Mailbox Report
Interactions Report
Trend Report
Lead Response Report
LogsStarterProEliteEnterprise
Conversation Logs
Message Logs
FeaturesStarterProEliteEnterprise
Download Reports PDF
Export Reports CSV, Excel
API/BI Tool Integrations
Team member comparison
Dashboard Access Users1550Unlimited
Goals
Gmail or o365 Add-On
Resolution Management
Customer Stats (Single View)
Scheduled Reports32060Unlimited
Shared Mailboxes
Basic Filters
Advanced Filters
Real-time Alerts20/mailbox/month50/mailbox/month100/mailbox/monthUnlimited
Leave Management
Customer Stats (Group View)
Zapier Integration
CRM Integrations
DataStarterProEliteEnterprise
Historical data15 Days3 Months6 Months9 Months
Data retention1 Year1 Year2 YearsUp to 5 years
Hosting OptionsStarterProEliteEnterprise
SaaS
Dedicated SaaS Instance
Self-Hosted (on-prem)
Private Cloud
SupportStarterProEliteEnterprise
Email support
Helpdesk/Live Chat
Phone
On-boarding
Quarterly performance coaching
Dedicated Success Manager
Support hours08:00 - 22:0008:00 - 22:0008:00 - 22:0008:00 - 22:00
Support daysMon - FriMon - FriMon - FriMon-Sun, 365
Resolution time48 Hours24 Hours12 Hours6 Hours
Security & AdminStarterProEliteEnterprise
ISO27001
SAML-based Single Sign-On
Two Factor Authentication
Access permissions
Email header data only
Data encrypted at rest
GDPR Compliant
Vendor/risk assessment
Payment via annual invoice

pricing table