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5 customer service tools that every customer service team should have

In today’s customer-centric world, businesses must ensure their customer service teams are equipped with flexible & powerful customer service...

A complete guide to nailing your customer email management

How to nail your customer email management As your company grows, you’ll see rapid growth in customer service requests. If you don’t have...

Best customer service software for managing emails in 2021

Some companies have a ticketing system for customer service. Some have live chats, and some rely heavily on emails. If your customer service is...

How to combine email newsletters and webinars to generate and nurture leads

Knowing how to acquire, nurture, and convert leads is the bloodline of every business. Digital marketing is one of the best ways to manage this...

SMARKETING – How to align sales and marketing to improve ROI and revenue

Marketing and sales are the two arms of a business responsible for growth, profit, ROI, and most importantly, sales. Ironically, these two...

Improve your team’s email response times with these 4 tools

Improving your email response time improves your results Studies have found that 80% of customers highlight the speed of response as a vital part of...

How to improve your email contact success rate with 4 key steps

At a time when social media seems to be a part of our every waking minute, email is still hanging on as one of the top forms of communication in the...