Here’s what timetoreply can tell you about email response times in your business.

Emails are the bread and butter for every business, in every industry today. There’s no getting away from the fact that if you don’t look after leads that arrive via email, you won’t be converting as many of them as you should.

timetoreply has made it so easy for any business owner or sales manager to make all the difference to the company’s bottom line, by knowing exactly what’s happening to all emails, incoming and outgoing.

It’s exciting to get a lot of leads, but, when you look at the results and how few were converted, its demoralising.  You won’t know why those leads weren’t converted unless you take an in-depth look into email reply times and contact rates.

Here are a few statistics that should make you sit up and take notice:

• Almost 80% of sales go to the first company to respond to emails.
• The lifespan of an online lead is generally between 5 to 20 minutes.
• Responding within the first 5 minutes will increase your contact rates by 900%.

These statistics are not a thumb suck, they’ve been researched and confirmed by think tanks from Harvard Business Review and Forbes.  If you still aren’t convinced you’ll find plenty of research on the web about the importance of fast email response times.

In order to take complete control of emails coming in and going out of your company with any clarity, timetoreply gives you all the statistics you could possibly need in order to increase contact rates and convert more leads.

Here are a few examples of what you’ll be looking at when you log into your timetoreply online dashboard:

#1

The image below is what your online dashboard will tell you about exactly how many emails have started a conversation with potential customers, how many emails were received and exactly how many were sent.

With the first set of averages below this, you can see that these statistics reflect what happens during business hours, and the one below ignores business hours.

It’s clear to see the distinct difference between the two, and perhaps the current state of your email response times look a little more like the bottom one!

#2

In the image below you have the Average Overall Time to Reply over the course of one week. You have an option to view these stats over a period of one day or a month, depends on what you need to do to increase contact rates.

This image reflects email response times for 5 individual mailboxes, giving you an overall view of what’s happening with each.

These type of stats can also be used to create leaderboards for your sales agents to encourage a culture of quick email response times in your business.

Ultimately, fast email response times will also raise your customer service levels, which in turn results in more leads coming in as a result of recommendations.

To view these and other statistics with more clarity please visit timetoreply.com.

So what are you waiting for?

Schedule a demo now and discover the future of elevated communication strategies!

Get out ahead of the competition by making sure that your company email response times blow theirs right out of the water!