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Gmail email analytics (tips & best practices & tools)

If you’re anything like us, your Gmail account is the control center for your business. You and your team use your inbox every single day...
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Email meter alternatives: four of the best options in 2024

Despite the growing popularity of social media and other communication platforms, email remains the most effective customer service and retention...
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timetoreply, Zendesk, Front, Freshdesk

FrontApp vs Zendesk vs Freshdesk: which one is better? (And what’s the alternative?)

For most businesses, email is a fundamental communication tool enabling internal teams to collaborate and drive productivity while also connecting...
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The best business email analytics and email management software in 2021

Did you know that an average white-collar worker probably spends a quarter of their job dealing with emails of all kinds? One study indicates that...
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Customer support tools to reduce your customer response time

A decade ago, 24 hours was considered the average customer response time. But today? That is just slow. Tech-savvy consumers not only want brands to...
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5 customer service tools that every customer service team should have

In today’s customer-centric world, businesses must ensure their customer service teams are equipped with flexible & powerful customer service...
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Best customer service software for managing emails in 2025

Some companies have a ticketing system for customer service. Some have live chats, and some rely heavily on emails. If your customer service is...
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Improve your team’s email response times with these 4 tools

Studies have found that 80% of customers highlight the speed of response as a vital part of customer service.  Although this may seem obvious,...
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Email Meter vs EmailAnalytics: Which one is better? (And what’s the alternative?)

Email tracking tools like Email Meter, EmailAnalytics, and timetoreply can be excellent levers to improve your team’s email productivity and...
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