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Gmail email analytics (tips & best practices & tools)

If you’re anything like us, your Gmail account is the control center for your business. You and your team use your inbox every single day...

Email meter alternatives: four of the best options in 2024

Despite the growing popularity of social media and other communication platforms, email remains the most effective customer service and retention...

FrontApp vs Zendesk vs Freshdesk: which one is better? (And what’s the alternative?)

For most businesses, email is a fundamental communication tool enabling internal teams to collaborate and drive productivity while also connecting...

The best business email analytics and email management software in 2021

Did you know that an average white-collar worker probably spends a quarter of their job dealing with emails of all kinds? One study indicates that...

Customer support tools to reduce your customer response time

A decade ago, 24 hours was considered the average customer response time. But today? That is just slow. Tech-savvy consumers not only want brands to...

5 customer service tools that every customer service team should have

In today’s customer-centric world, businesses must ensure their customer service teams are equipped with flexible & powerful customer service...

Best customer service software for managing emails in 2025

Some companies have a ticketing system for customer service. Some have live chats, and some rely heavily on emails. If your customer service is...

Improve your team’s email response times with these 4 tools

Studies have found that 80% of customers highlight the speed of response as a vital part of customer service. Although this may seem obvious,...

Email Meter vs EmailAnalytics: Which one is better? (And what’s the alternative?)

Email tracking tools like Email Meter, EmailAnalytics, and timetoreply can be excellent levers to improve your team’s email productivity and...

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