The first ever email was sent in 1971 by Ray Tomlinson but it wasn’t until the mid 90’s we really delved into email as a mode of communication. These days, anyone and everyone has an email address and running a business without one is next to impossible.

It has also become one of the reasons people spend many hours a day reading and responding to emails, which is extremely time-consuming. The problem is not the actual business-related emails but the spam that comes along with it. Sifting through what’s relevant and what not is a tedious task and you risk the chance of missing an important email. This is where ERMS software is vital.

ERMS software, also known as email response management system software, does exactly what it says. It manages email response times. Additionally, it filters your emails so you don’t miss an important enquiry.

Why would your business need ERMS software

There are various reasons why email management would be beneficial to your business. The first being to save you and your employees time. Time is money! The more time you spend in your inbox, the less time you have to run your business and grow your bottom line.

Because of the advancement in technology, people look online for your services first. But, chances are you aren’t the only service provider in your area. Once they enquire by filling in your online form (and many others), they wait for a response. If you don’t respond quickly, you’ll lose out on a sale.

If your email system is a mess, you risk missing sales opportunities. Thus, ERMS software will make your response time more efficient and ultimately secure more sales.

If you’ve been looking for ways to make your email system more efficient, get in touch with TimeToReply today!