6 Key Customer Service Metrics and How To Use Them

6 Key Customer Service Metrics and How To Use Them

Discover the customer service metrics and KPIs you and your team should be tracking to optimize how you care for and delight your customers. If you want to deliver an exceptional customer service experience, you need to measure your performance. Once you’re measuring...
Email Etiquette: What Do You Need to Be Doing?

Email Etiquette: What Do You Need to Be Doing?

Discover actionable steps to improve your email response time etiquette with customers and sales leads to leave customers delighted with your service. If you regularly communicate with customers and sales leads over email, then you need to invest in making it an...
5 Best Practices for Managing a Shared Team Inbox

5 Best Practices for Managing a Shared Team Inbox

Discover why you should be using, and how to optimize how your company uses your shared team inboxes to communicate with valuable clients and leads.   Whether you have a huge customer base and need to reply to hundreds of support tickets per week, or run a...
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Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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Get the guide now!

Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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