by ttr | Aug 11, 2021 | blog
Discover the customer service metrics and KPIs you and your team should be tracking to optimize how you care for and delight your customers. If you want to deliver an exceptional customer service experience, you need to measure your performance. Once you’re measuring... 
by ttr | Aug 11, 2021 | blog
Discover actionable steps to improve your email response time etiquette with customers and sales leads to leave customers delighted with your service. If you regularly communicate with customers and sales leads over email, then you need to invest in making it an... 
by ttr | Aug 10, 2021 | blog
Discover why you should be using, and how to optimize how your company uses your shared team inboxes to communicate with valuable clients and leads. Whether you have a huge customer base and need to reply to hundreds of support tickets per week, or run a... by ttr | Aug 6, 2021 | blog
Discover why support tickets are ineffective for many growing businesses, and our strategies to manage and scale support without relying on a help desk. As your customer base grows, you need a system to manage and reply to support questions. Over the last decade, help... by ttr | Jul 23, 2021 | blog, customer service, email productivity
Response Times in Insurance Is Low Way back in 1996, a report by Claes Fornell revealed that customer satisfaction for the insurance company was lower compared to other industries. Fast forward, 15 years on and the insurance industry still suffers from low CX...