Email Meter vs EmailAnalytics Which one is better

Email Meter vs EmailAnalytics: Which one is better? (And what’s the alternative?)

Using the right email tool to manage a team or run a business is vital for streamlining important processes, such as timely replies. However, with so...
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Customer support tools to reduce your customer response time

Customer support tools to reduce your customer response time

Before now, 24 hours was considered the average customer response time. But today? That is just slow. Tech-savvy consumers not only want brands to do...
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Top tools for tracking email response time for business

Top 9 tools for tracking email response time for business

Every second you delay in responding to an email can impact how people perceive your business. You need the right tools for tracking email response...
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How to add a shared mailbox in Outlook and track metrics

How to add a shared mailbox in Outlook and track metrics

Companies that handle large volumes of customer service or sales queries usually streamline their communication using shared mailboxes. Shared...
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Remote team tools for managing a virtual team

7 remote team tools for managing a virtual team in 2025

At the end of 2024, major employers pushed for workers to return to office, attempting to roll back the remote work model that defined the pandemic...
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Best customer service email management software

Best customer service email management software for 2025

When customer emails start piling up, things can get messy fast — missed messages, slow replies, and confused follow-ups. And if you’re managing...
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Essential customer service metrics every team should track

9 Essential customer service metrics every team should track

Delivering exceptional customer service is vital for organizations striving to thrive in today’s hyper-competitive business landscape. But it can...
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Gmail analytics: A comprehensive guide for all users

If you’re anything like us, your Gmail account is the control center for your business. You and your team use your inbox every single day...
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Email meter alternatives: Four of the best options

Email meter alternatives: Four of the best options in 2025

Despite the growing popularity of social media and other communication platforms, email remains an effective customer service and retention...
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