Email etiquette: what do you need to be doing?

Discover actionable steps to improve your email response time etiquette with customers and sales leads to leave customers delighted with your...
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Why support tickets aren’t the best way to handle customer queries

Discover why support tickets are ineffective for many growing businesses, and our strategies to manage and scale support without relying on a help...
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Tips for managing shared mailboxes for customer support teams

Shared mailboxes streamline work The first step that most firms take when developing a customer service strategy is streamlining how teams...
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[Infographic] Digital communication in the Healthcare Industry

Digital communication in the healthcare industry (the future of healthcare is digital) Source:...
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timetoreply and ActiveCampaign partner to bring together email automation and real-time analytics

timetoreply’s email analytics enable customer-facing and sales teams to orchestrate better, faster customer experiences and close more...
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timetoreply, Zendesk, Front, Freshdesk

FrontApp vs Zendesk vs Freshdesk: which one is better? (And what’s the alternative?)

For most businesses, email is a fundamental communication tool enabling internal teams to collaborate and drive productivity while also connecting...
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Using email automation and segmentation for customer engagement

Think of how Michelle compliments Barack (I mean the Obamas). Now, something to tingle your taste buds a little bit. Think of the best chicken and...
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timetoreply zapier

Announcing the timetoreply-Zapier Integration

It’s upgrade time! We’re excited to tell the world that the timetoreply-Zapier integration is now live! You can now do so much more with...
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