by ttr | Jul 23, 2021 | blog, customer service, email productivity
Response Times in Insurance Is Low Way back in 1996, a report by Claes Fornell revealed that customer satisfaction for the insurance company was lower compared to other industries. Fast forward, 15 years on and the insurance industry still suffers from low CX... 
by ttr | Jul 14, 2021 | blog, customer service, email tips
As a business, there is always a consistent train of thought surrounding customers. Customer appreciation emails are no different. We think about how to get new ones, how to retain current customers, and how to make sure that your brand is always the first one that... 
by ttr | Jul 1, 2021 | blog, customer service, email management, Uncategorized
Shared Mailboxes Streamline Work The first step that most firms take when developing a customer support strategy is streamlining how teams communicate. The reason is that when one is starting with a one-person team, setting up a communication platform is easy... by ttr | May 28, 2021 | blog, customer service, email management
Whether you’re managing a sales team, handling incoming customer support requests, or sending important information to your team members, you’re always in your inbox. However, as your company and team grow, you need clear and effective systems to manage your... by ttr | May 17, 2021 | blog, customer service, email management, email tips
Customer service agents deal with a volley of queries, complaints, and responses every day. Thankfully, most of them aren’t unheard of. Keeping a vault of ready-to-use email response templates handy for your customer service team can save you a lot of time, cut... by ttr | Apr 12, 2021 | blog, customer service, email management
Businesses don’t like to see their leads run cold. Customers don’t like to be left waiting around for a response. But, both of these are situations that are all too common. In fact, they’re probably happening in your business right now. Picture this:...