by ttr | Apr 12, 2021 | blog, customer service, email management
Businesses don’t like to see their leads run cold. Customers don’t like to be left waiting around for a response. But, both of these are situations that are all too common. In fact, they’re probably happening in your business right now. Picture this:... 
by ttr | Mar 29, 2021 | blog, customer service, email management
Customer success in 2021 is about more than running an Ad campaign. According to research conducted by Bain & Company, as many as 80% of the CEOs believe they do a good job in delivering customer service, but only 8% of their customers agree with them on that.... 
by ttr | Mar 15, 2021 | blog, customer service, remote working, Uncategorized
A decade ago, 24 hours was considered the average customer response time. But today? That is just slow. Tech-savvy consumers not only want brands to do their best, but they also want them to respond to their concerns fast. They expect nothing less than exceptional... 
by ttr | Mar 10, 2021 | blog, customer service, email management, Uncategorized
If you want your team understand where their time is being spent and discover actionable ways to improve customer email management, you need a great customer email management tool like timetoreply. Email is still the most used customer support channel.... 
by ttr | Mar 5, 2021 | blog, customer service, Uncategorized
In today’s customer-centric world, businesses must ensure their customer service teams are equipped with flexible & powerful customer service tools to do the job right. Customer service can literally make or break a business. For example. one angry,... 
by ttr | Mar 3, 2021 | blog, customer service, email management
As your company grows, you’ll see rapid growth in customer support requests. If you don’t have systems to manage your customer email, it won’t be long before your team feels overwhelmed and reply times start slipping from minutes to hours, to days. ...