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Email Response Time Benchmark Report, H1 2024

Discover the importance of quick responses, benchmarks for email response times, and industry-specific standards and best...
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“The Time to Win” by Jay Baer

Unlock the key to gaining a competitive edge in today’s fast-paced market with Jay Baer’s latest...
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Latest Blogs

The latest advice on reply time & lead response optimization, and email performance improvements

How to measure customer experience effectively

How to measure customer experience effectively in 2025

How can you tell if your customers are truly happy? It’s a question that most business owners often struggle with. To know if your efforts are...

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best customer feedback tools you can use

21 best customer feedback tools you can use for 2025

Getting useful feedback from customers isn’t always easy. Clients don’t always say what they think, and even when they do, the information can be...

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Top customer success metrics and how to track them

Top 15 customer success metrics and how to track them

Whether you run a B2B or B2C company, delivering excellent customer service goes far beyond keeping response times within a promised service-level...

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