The timetoreply reports have always synced data in near real-time, but now that we’ve introduced webhook-based real-time ingestion.
That means that data for o365, G Suite, and MS Exchange is now 100% real-time, with data updating within a minute or two from when you send or receive an email.
We no longer ingest emails every 15 minutes; instead, we use webhooks to update the data in real-time. The new feature also means we’ll soon be phasing out the ‘last synced time’ in the dashboards.
Webhook ingestion means we can finally offer real-time alerts rather than only offering scheduled reports. Real-time alerts will allow you to create rules that will fire off an alert in real-time to either the agent dealing with the email or a manager (whomever you like). This feature is set to drop by the end of November 2020. Exciting times are ahead!
If you want real-time alerts on slow email reply times for your sale, success, or support teams, start your free timetoreply trial now.
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