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4 ways to improve inbound sales teams’ performance It’s no secret that potential customers today want fast responses to their sales...

Email analytics metrics It's no secret that email plays a central role in the running of most modern customer service and sales teams. Customer...

A Guide to installing and customising the timetoreply Optimiser What is the timetoreply Optimiser? The timetoreply Optimiser is an easy-to-install...

What is customer service analytics? Customer service analytics is the process of capturing and analysing data that is generated by your customer...

Email Analytics Guide For Sales and Customer Teams For any customer service or sales team looking to improve their responsiveness and close more...

best practices for Outlook, O365, and Gmail Companies dealing with large volumes of customer service or sales queries often make use of shared...

Buyers guide for email reporting software for Outlook & Gmail Your company’s email inbox is the hub for all your sales and customer...

FrontApp review & alternatives (everything you need to know) FrontApp is an excellent platform to manage your customer communication. It’s...

Top 7 Zendesk alternatives (in-depth comparison) If you’re looking for a Zendesk alternative, it can be hard to know where to start. Zendesk...

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