by ttr | Jul 28, 2022 | blog
Microsoft Outlook’s status as the world’s most popular business email platform is undisputed. The platform is used by millions of professionals daily to drive productivity, stay in touch with customers, and enable sales-focused activities. However,...
by ttr | Jul 28, 2022 | blog
It’s no secret that email plays a central role in the running of most modern customer service and sales teams. Customer service teams rely on email to receive and respond to customer queries, with success dependent on quick, accurate replies and personalised...
by ttr | Jun 30, 2022 | blog
A Guide to installing and customising the timetoreply Optimiser What is the timetoreply Optimiser? The timetoreply Optimiser is an easy-to-install add-on to our product that helps individual team members, in customer-facing and/or sales teams, improve their email...
by ttr | Jun 10, 2022 | blog
What is customer service analytics? Customer service analytics is the process of capturing and analysing data that is generated by your customer service teams. Companies use customer service analytics to identify areas of improvement, guide email reply time...
by ttr | Jun 3, 2022 | blog
Email Analytics Guide For Sales and Customer Teams For any customer service or sales team looking to improve their responsiveness and close more deals, email analytics offer invaluable insights. Without email analytics, customer service and sales teams will struggle...
by ttr | May 9, 2022 | blog
5 Shared Mailbox Best Practices For Outlook, O365, and Gmail Companies dealing with large volumes of customer support or sales queries often make use of shared mailboxes to centralise customer communication. Addresses such as [email protected], [email protected] and [email protected] are usually...
