Improving inbound lead response time | timetoreply

Improving inbound lead response time | timetoreply

Improving inbound lead response time (how-to guide)   Providing quick responses to inbound leads is essential to any B2C or B2B company. A quick inbound lead response time can exponentially boost your chances of closing the sale. One study found that nearly eight...
Addressing poor sales performance & drop in leads

Addressing poor sales performance & drop in leads

How-to guide on addressing poor sales performance & drop in leads   One of the most stressful things a sales team or sales-driven organisation can face is a sudden, unexplained drop in sales and leads. While some seasonal changes in lead volumes and sales...
Strategic ways to increase revenue quickly

Strategic ways to increase revenue quickly

6 strategic ways to increase revenue quickly   Increasing revenue signifies success. However, this is not always an easy task. Volatile market conditions are not always favourable. Inefficiencies can lead to a disconnect between your front-office and back-office...
How to get Outlook email statistics

How to get Outlook email statistics

How to get Outlook email statistics   If you’re a previous reader of this blog, you’ll know how much we believe in the importance of email analytics as a tool for the best sales and customer service teams. Too often, teams lack vital insights into...
How to reduce churn rate for customer teams

How to reduce churn rate for customer teams

Tips to reduce customer churn rate   Want to grow your business and remain successful? A good place to start is ensuring you retain your customers by keeping your customer churn rate low. Research has found that acquiring a new customer is five times more costly...

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Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

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Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

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Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

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