by ttr | Jul 23, 2021 | blog, customer service, email productivity
Response Times in Insurance Is Low Way back in 1996, a report by Claes Fornell revealed that customer satisfaction for the insurance company was lower compared to other industries. Fast forward, 15 years on and the insurance industry still suffers from low CX... 
by ttr | Jul 14, 2021 | blog, customer service, email tips
As a business, there is always a consistent train of thought surrounding customers. Customer appreciation emails are no different. We think about how to get new ones, how to retain current customers, and how to make sure that your brand is always the first one that... 
by ttr | Jul 1, 2021 | blog, customer service, email management, Uncategorized
Shared Mailboxes Streamline Work The first step that most firms take when developing a customer support strategy is streamlining how teams communicate. The reason is that when one is starting with a one-person team, setting up a communication platform is easy... by ttr | Jun 23, 2021 | blog, remote working
In the lockdowns triggered by the pandemic, remote working emerged as a safe and viable option. It ensured business continuity. As per Global Workplace Analytics, the proportion of remote workers has seen an increase of 150%. Furthermore, according to Upwork, by the... by ttr | Jun 3, 2021 | blog, company updates
timetoreply’s email analytics enable customer-facing and sales teams to orchestrate better, faster customer experiences and close more leads. June 2021 – timetoreply, the leading provider of email analytics, has partnered with ActiveCampaign, the leader... by ttr | May 28, 2021 | blog, customer service, email management
Whether you’re managing a sales team, handling incoming customer support requests, or sending important information to your team members, you’re always in your inbox. However, as your company and team grow, you need clear and effective systems to manage your...