How To Get Analytics Data On Outlook and Microsoft Office

How To Get Analytics Data On Outlook and Microsoft Office

Microsoft Outlook’s status as the world’s most popular business email platform is undisputed. The platform is used by millions of professionals daily to drive productivity, stay in touch with customers, and enable sales-focused activities. However,...
Email Analytics Metrics You Should Know

Email Analytics Metrics You Should Know

It’s no secret that email plays a central role in the running of most modern customer service and sales teams. Customer service teams rely on email to receive and respond to customer queries, with success dependent on quick, accurate replies and personalised...
A Guide to installing and customising the timetoreply Optimiser

A Guide to installing and customising the timetoreply Optimiser

A Guide to installing and customising the timetoreply Optimiser What is the timetoreply Optimiser? The timetoreply Optimiser is an easy-to-install add-on to our product that helps individual team members, in customer-facing and/or sales teams, improve their email...
Customer Service Analytics Guide For Sales and Customer Teams

Customer Service Analytics Guide For Sales and Customer Teams

    What is customer service analytics? Customer service analytics is the process of capturing and analysing data that is generated by your customer service teams. Companies use customer service analytics to identify areas of improvement, guide email reply time...
Email Analytics (What Is It & Best Practices) | TImetoreply

Email Analytics (What Is It & Best Practices) | TImetoreply

Email Analytics Guide For Sales and Customer Teams For any customer service or sales team looking to improve their responsiveness and close more deals, email analytics offer invaluable insights. Without email analytics, customer service and sales teams will struggle...

Get the guide now!

Follow these five steps and you'll get visibility into your teams' email performance, understand your current response times and email volumes, be able to set KPIs, identify areas for improvement, set alerts to ensure nothing slips through the cracks and more!

Your resource is on it's way

Get the free template now!

Download the free Response Time Policy template and start putting a framework in place to improve your response time to customers.

Your resource is on it's way

Get the guide now!

Shared mailboxes can be a nightmare. But follow these five ways to make managing collaborative email easier and more transparent and you can make sure that your shared inbox is transformed into a tool for your team's best work. 

Your resource is on it's way

Pin It on Pinterest