EmailAnalytics is a tool for tracking email interactions between businesses and customers, but it’s not the only option. There are multiple EmailAnalytics alternatives you can use in its place to achieve the same or even better results.
While EmailAnalytics has amazing features, like the capability to track email response times, the pricing is a bit too high. If you have budget constraints or simply need another option that delivers the same for less, then this is for you.
In this guide, we will take a closer look at EmailAnalytics alternatives like Email Meter, Front, Threads, and Zendesk.
We’ll then weigh up their respective pros and cons against our solution, timetoreply to provide helpful insights that can guide your decision over which EmailAnalytics alternatives to go with.
Image via EmailAnalytics
EmailAnalytics allows organizations to visualize their team’s email activity within Google Workspaces. The solution measures email activity to improve response times.
EmailAnalytics tracks a range of email metrics, including:
For teams working exclusively within Google Workplaces, EmailAnalytics can be a useful tool to help improve email response times.
However, it is limited to Google’s environment, and the service does not extend to other email platforms. Data is stored in Google Cloud, but other solutions, including timetoreply, can also offer a Google Cloud-hosted solution.
EmailAnalytics also does not provide any integrations with other services, and aspects such as message logs and alerts are not yet available. Security is not as robust as many of its competitors, which may create some unease, especially among larger enterprise customers or security-conscious small and medium enterprises.
For teams working in environments other than Google Workspaces or those simply looking for a richer suite of functionality and third-party integrations, several other options may be more suited to their needs.
The majority of organizations require greater flexibility in both the email environment in which their teams operate as well as the ease with which new services and solutions can be integrated into their core email analytics systems.
If you are looking for EmailAnalytics alternatives that can integrate with any email environment and deliver insights, then this is for you.
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Timetoreply is a SaaS tool for sales, support, and customer success teams wishing to improve their response times and enhance sales efforts.
Unlike other EmailAnalytics alternatives, timetoreply works with any email client, service, or device to analyze header data and provide the stats you need on email reply times and volumes, regardless of whether your teams use Outlook, IMAP, or Gmail.
Request a timetoreply demo today to see if it’s the right fit for your organization
“Everyone has improved their reply times by at least 300-400%, giving our customers a 3-4 times faster and therefore better experience. As a business owner, that’s huge!” David Sarembock
Founder and Managing Director at Swift Momentum
Here are the best EmailAnalytics alternatives you can use to manage your business emails.
Image via timetoreply
Timetoreply tops our list of the best EmailAnalytics alternatives. It offers one of the most advanced email analytics solutions available.
Our platform connects to your teams’ mailboxes (or your entire domain) to measure email reply times and provide actionable analytics, giving you the clarity you need to make the best decisions for your customer-facing and sales teams.
Another thing that makes timetoreply one of the best EmailAnalytics alternatives is how easy it is to set it up. The process is as simple as linking the mailboxes you want to track in a few easy steps, and within minutes, you and your team can start gaining access to a broad range of data and statistics via a user-friendly dashboard.
See individual and shared reply time performance, email volumes, peak hours, and more, giving you the visibility you need to boost your team’s performance to customers, leads, and key customers.
timetoreply empowers organizations with valuable insights that help ensure customers get the responsive care they need, while sales teams can close deals more quickly with faster email reply times and real-time alerts.
Another thing that makes timetoreply one of the best EmailAnalytics alternatives is security. ISO27001 and Google Security certification ensures high levels of security, while adherence to data privacy and protection regulations such as SOC2 and GDPR ease compliance and auditing processes.
timetoreply’s public API also allows for easy integration to a broad range of third-party solutions to ensure you can continue to utilize best-of-breed solutions for every aspect of your customer and sales success strategies.
Key Features
Pricing
timetoreply offers affordable and convenient pricing options to suit the needs of teams of any size, with monthly or discounted annual payment options.
You get three price options:
Image via timetoreply
Frustrated with EmailAnalytics? Book a timetoreply demo.
Tool Level
Usability
Pro Tip: Take advantage of timetoreply’s compatibility with Gmail, Microsoft 365, Outlook, and Google Workspaces to handle all your email needs in one place.
Image via MailTag
MailTag is another reliable EmailAnalytics alternative. It’s a lightweight yet powerful tool that integrates directly with Gmail and Outlook.
It is one of the few EmailAnalytics alternatives that allow you to schedule emails. This is perfect for reaching people in different time zones or ensuring your message lands at the top of their inbox.
Additionally, MailTag comes with a clean dashboard that lets you manage emails with ease without any confusing clutter. This high level of organization makes MailTag one of the most user-friendly EmailAnalytics alternatives on this list.
Another standout MailTag feature is the Ping sequences. These are automated follow-up emails that you can set up to send if your original message hasn’t been opened or replied to.
Key Features
Pros
Cons
Pricing
MailTag comes with one price plan called Pro that costs $25 per month.
Image via MailTag
Tool Level
Usability
Pro Tip: Use MailTag’s Ping feature to keep track of when your emails are being opened by your recipient.
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Image via Zendesk
Zendesk is a popular help desk software solution that is primarily aimed at customer service teams. It offers a ticketing platform that includes other customer service resources, such as live chat, and a secondary product that targets sales teams.
The platform includes a rich range of customer service features, allowing you to create automated workflows to manage incoming support tickets, as well as a knowledge management platform that helps companies manage support documentation.
In addition, it offers a range of sales-focused features, including CRM, sales call logging, contact enrichment, and lead recommendations.
While Zendesk boasts easy implementation and strong reporting tools, it falls short when compared to many EmailAnalytics alternatives. For instance, to access email analytics, organizations have to route their email via Zendesk, which can create additional risks.
What’s more, Zendesk’s setup can be significantly more complicated than simpler EmailAnalytics alternatives like timetoreply. It requires additional team training to familiarize everyone with the interface and functionality.
Reporting also only focuses on tickets created and served, and response times are only for tickets handled via its platform, so it lacks the power and granular view over email that timetoreply and other solutions offer.
Key Features
Pros
Cons
Pricing
Zendesk comes with four price plans.
Image via Zendesk
Tool Level
Usability
Pro Tip: Use the bulk outreach feature offered by Zendesk to send many emails at once while keeping track of the individual responses.
Image via Threads
Threads describes itself as an intelligent message hub that captures, transcribes, and organizes all of your company emails and phone calls into an easily searchable platform.
The solution aggregates all of your business email communications into a dashboard to bring greater transparency to the way you communicate with customers via email or phone.
Threads’ features that make it one of the best EmailAnalytics alternatives include phone call transcription, a shared inbox, an intelligent message hub and analytics, and the ability to integrate with Hubspot.
An automated speech recognition function records and transcribes phone calls to allow companies to analyze customer interactions via phone.
Currently, Threads offers no integrations other than with Hubspot. This lack of broader compatibility makes it less versatile than other EmailAnalytics alternatives. The platform also analyzes and stores the contents of emails, which can prompt privacy and data security concerns. This is another area where other EmailAnalytics alternatives outdo Threads.
In comparison, timetoreply only analyzes header information and does not view or store the body text or email attachments, while also offering a broad range of global best-practice security standards.
Key Features
Pros
Cons
Pricing
Threads comes with two pricing models. You can either choose the Ongoing Subscription, which starts from $30 per client per month, or the One-Off Historic Migration plan that starts from $230 per client per month.
Tool Level
Usability
Pro Tip: Use Intelligent Search to quickly find and analyze any email. This is ideal if you normally handle bulk emails in a single day.
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Image via Mail Tracker for Gmail
Next on our list of the best EmailAnalytics alternatives is Mail Tracker for Gmail. Compared to some of the other EmailAnalytics alternatives we have covered so far, Mail Tracker focuses mostly on Gmail.
Mail Tracker integrates seamlessly with your Gmail account, allowing you to monitor when your emails are opened. By adding a tracker to each email, you can see the exact time and frequency of opens.
This insight is crucial for determining the best moments for email follow-ups, potentially boosting your reply rates significantly.
Unlike most EmailAnalytics alternatives, Mail Tracker isn’t limited to desktop use. It extends its functionality to mobile devices, allowing you to insert trackers directly from the Gmail app on both Android and iOS platforms.
This ensures that you can monitor your email interactions on the go, maintaining productivity no matter where you are.
Key Features
Pros
Cons
Pricing
Mail Tracker for Gmail has two price plans.
Image via Mail Tracker for Gmail
Tool Level
Usability
Pro Tip: While it’s mostly limited to Gmail, you can still get the most out of Mail Tracker by taking advantage of the mobile compatibility to conveniently track emails anywhere.
Image via Email Meter
Email Meter is another option that ranks high among the best EmailAnalytics alternatives. It is an email statistics platform for Gmail and Google Workspace mailboxes. The solution provides detailed reports on productivity, workload, and response times, with free weekly and monthly reports.
While it’s one of the most useful EmailAnalytics alternatives for teams working in Google’s email environment, Email Meter provides no support for other email platforms.
Email Meter helps organizations track response times and other important email KPIs, but so does timetoreply, which also offers greater flexibility into the filters applied to key metrics as well as easier integration with CRM systems.
Key Features
Pros
Cons
Pricing
Email Meter has three price plans.
Image via Email Meter
Tool Level
Usability
Pro Tip: Email Meter allows you to customize metrics. Make use of this to track specific metrics unique to the emails your business sends and receives.
Image via Mail Tracker
Wrapping up our list of the best EmailAnalytics alternatives is Mail Tracker by Hunter. It is a handy Chrome extension that integrates directly with Gmail and lets you know exactly when someone opens your email.
Mail Tracker by Hunter works by embedding a tiny invisible image in your message, which triggers a notification when the recipient opens it.
This EmailAnalytics alternative is especially useful for B2B salespeople, freelancers, and small teams who want to improve their email follow-ups without diving into complex tools.
Another cool feature that makes Mail Tracker one of the most reliable EmailAnalytics alternatives is the ability to monitor email opens directly from your Gmail Sent folder. You can see how many times an email has been opened and the devices on which they were opened on.
Key Features
Pros
Cons
Pricing
Mail Tracker by Hunter comes with three price plans.
Image via Mail Tracker
Tool Level
Usability
Pro Tip: Use the email open history to determine how often the clients you’re targeting are opening your emails. This can help you gauge the level of their interest.
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Q1. What are some good alternatives to EmailAnalytics?
A few solid EmailAnalytics alternatives include the following:
Q2. Is there a free alternative to EmailAnalytics?
Yes, there are multiple free EmailAnalytics alternatives you can use. For example, you can use Mail Tracker by Hunter and Email Meter.
Q3. Can I track email opens without installing anything?
Yes, some EmailAnalytics alternatives like Mail Tracker by Hunter come with a browser extension you can use to track emails without having to install full software on your device.
Q4. Do these tools work with email providers besides Gmail?
Some EmailAnalytics alternatives do, some don’t. Gmail tends to be the go-to, but a few tools also support Outlook or other services.
5. Is it hard to switch from EmailAnalytics to something else?
Not really. Most EmailAnalytics alternatives just connect to your email account and start tracking stuff. You might need to reauthorize or set up some preferences again, but it’s usually quick and painless.
So, what are the best EmailAnalytics alternatives for your business?
For companies seeking convenient and powerful EmailAnalytics alternatives that can provide actionable intelligence into customer and sales interactions, timetoreply is the best option.
timetoreply’s simple deployment, integration with any email platform, and powerful analytics give companies the data and insights they need to supercharge their sales efforts and improve customer engagement.
World-class security and adherence to a broad range of regulations also mean timetoreply will keep your teams compliant and your data safe and secure.
Our public API also unlocks a world of opportunity with third-party software solutions, ensuring you can continue to use the best solutions on the market to power your sales and customer service capabilities.
With a quick deployment and convenient trial period, timetoreply can start delivering actionable intelligence quickly and seamlessly.
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