A survey carried out in 2023 by Statista revealed that U.S. employees spend an average of six hours each week handling emails. This ranks email as the second most commonly used digital communication tool among professionals.
You should be the one in control of your inbox, not the other way around. This is where email management software comes in handy.
These tools help enhance email communications and increase productivity. They help you get your inbox under control and start making your email accounts work for you.
If you’re having problems with email management, this article can help. We’ll delve into what email management software is exactly and list some of the top-performing ones in today’s market. By the end, you’ll have a list of new email management tools to try.
What is email management software?
Email management software is a tool designed to optimize the way individuals and teams handle email communication. Unlike basic email clients, email management software offers advanced features that help you organize, prioritize, and respond to email messages more efficiently.
It makes an intelligent addition to your existing inbox management techniques. It helps teams manage high volumes of emails from colleagues, clients, and investors.
An email management software can help with:
- Employee productivity: Automates routine tasks, reducing inbox clutter, and improving response times.
- Customer relationship management and support: Shared inboxes, tagging, and ticketing systems ensure that no message goes unanswered.
- Sales and marketing: These tools handle email marketing challenges like tracking engagement and managing outreach campaigns.
Now, let’s take a look at what to consider when selecting the best email management software solutions out there.
What to look for in email management software solutions
With the right email management software, you can master proper email etiquette like responding promptly, using professional email signatures, and more. Here are some factors to consider when choosing an email management software:
- Inbox organization: The ability to sort and categorize business emails is important for efficient communication. Look for email management software that offers features like labels, folders, tags, and priority flags to help you organize your inbox.
With such email management software, you can identify and categorize unimportant emails. This reduces the risk of overlooking critical emails.
- Automation: This feature can help you save a significant amount of time by automatically organizing and filtering your emails. It can also help you write customer service emails.
The best email management software allows you to customize automation rules to align with your specific needs and preferences.
- Integrations: The ability to connect your email management software with other tools is essential for a seamless workflow. Integrations can improve data accuracy, enable better customer response time, and expedite email handling.
A well-integrated email management software ensures that all relevant information is readily accessible, thereby making your communication and business more productive.
Some users may benefit from an email management software that tracks whether an email has been read.
- Templates and saved replies: Previously written emails can be reused as templates to help reduce the time spent on composing new emails. This feature is useful for customer-facing teams answering similar customer queries every day.
Opt for email management software with a library of templates and saved replies. This won’t just help you save time; it will help ensure consistency in your email communication as well.
Also Read:
13 Best email management software solutions: Top picks
Image via timetoreply
Best for: Improving email productivity
Timetoreply has custom-built tools to enhance the performance of customer service and sales teams. You can track every deal stage, manage critical follow-ups, improve lead response times, and increase sales.
With helpful extensions like timetoreply Optimizer, you can enhance email efficiency by gathering real-time performance insights. By providing instant feedback, timetoreply supports quicker responses and more productive email communications. It also integrates with Outlook, showing essential email metrics right inside your inbox.
Using this timetoreply email management software is easy. Individual users can add it through Outlook, while teams can deploy it via the Office 365 admin console.
The best part is that timetoreply easily integrates with your existing mail client, with no expected workflow interruption.
Key features
- Track individual and average email reply times in real-time, improve response times, and increase customer satisfaction.
- Report on individual and shared mailboxes, and receive notifications when an email reaches its SLA.
- Generate custom dashboards to visualize performance by team, department, or KPIs.
- Automate follow-up reminders to ensure no leads or support requests fall through the cracks.
- Segment analytics for email by tags, domains, teams, or mailbox types for granular performance insights.
- Export data and integrate with business intelligence tools for advanced analysis and reporting.
- Leaderboard functionality to rank team members on response metrics, fostering friendly internal competition.
Pros
- Fully compatible with Gmail, Outlook, and Microsoft 365
- Easy setup with minimal onboarding required
- Scalable pricing and structure that accommodates growing teams
Cons
- None. What can we say? We respond quickly to suggestions and criticism and are constantly updating our features to meet the demands of our clients.
Pricing
- Essentials: $36month
- Pro: $44/month
- Premier: Custom pricing
Image via timetoreply
If productivity is your goal on an individual and company-wide level, timetoreply is for you. To get started, schedule a demo to explore its features.
Tool level
Usability
- Easy to use and requires minimal onboarding
Pro tip: Set up automated alerts when service-level agreements (SLAs) are at risk. This ensures time-sensitive emails never slip through the cracks.
Image via Shift
Best for: Managing multiple inboxes
Shift is a cross-platform desktop or browser-based email management software that centralizes your email accounts, web apps, and browser profiles into one unified workspace.
Whether you use Gmail, Outlook, Office 365, or other services, Shift allows you to access each account in dedicated panes without having to toggle between browsers.
Its intuitive sidebar layout enables instant switching between inboxes, apps like Slack or Trello, and even custom workspaces tailored to projects or clients.
Shift supports over 1,500 app integrations, including email management services, Chrome extensions, and unified search across accounts and apps.
Key features
- Set notification preferences and enable focus mode to mute distractions during work hours
- Sync calendars across accounts and manage events without switching apps
- Collaborate with teams using shared workspaces and manage users via centralized admin controls
- Perform global searches across all connected accounts, emails, and documents from one place
- Create and organize custom workspaces for projects or clients to streamline multitasking
- Maintain persistent logins — no need to re-enter passwords when switching between accounts
- Switch between accounts, tabs, and apps using one-click sidebar navigation
Pros
- Shift lets you quickly jump between inboxes with a single click.
- Focus and streamline workflow by removing the need to log in and out of different inboxes.
- Shift integrates with popular apps and Chrome extensions, unlike most email management software solutions.
Cons
- Some users describe bugs that Shift is still working on that may cause unnecessary frustration.
- There were reports of the app taking up a lot of space on a laptop – definitely something to be aware of.
Pricing
- Basic: Free, includes two accounts
- Advanced: $149/year, unlimited accounts
- Teams: $149/year/user, unlimited accounts
Image via Shift
Tool level
Usability
- Setup is fast, and it offers a clean, modern interface
Pro tip: Pin your top tools to the sidebar for one-click access to your most-used apps like Slack, Notion, or Trello.
Image via Boomerang
Best for: Personal email productivity within Gmail
If you’re comfortable using Gmail and prefer not to switch, Boomerang is for you. This email analytics and management software can enhance email productivity for Gmail and Google Workspace accounts.
It gives you scheduling control, enabling you to compose messages and schedule them to reply professionally later.
With its inbox pause feature, you can block distracting new messages during focus periods or after work hours. Plus, the AI writing assistant gives real‑time feedback on your subject lines, tone, and clarity based on several email patterns to boost your average email response time.
Key features
- Set follow-up reminders that automatically get triggered if you don’t hear back within a set timeframe
- Temporarily pause incoming email with “Inbox Pause” to minimize distractions
- Use snooze to remove messages and have them return to your inbox when you’re ready
- Suggest meeting times for different time zones, share availability, and integrate with Zoom and Google Meet — all inside Gmail
- Live calendar view, send‑later, and dynamic meeting suggestions
- Track opens, clicks, and responses for better follow-up visibility
- Create recurring messages with just a few clicks
Pros
- Boomerang features a sending scheduler, allowing you to schedule your emails ahead of time.
- Another nifty feature is setting follow-up reminders to track who you should be emailing.
- Its AI assistant offers feedback on your email copy.
- An interruption blocker restricts emails to designated times of the day so you are not constantly interrupted.
Cons
- Boomerang is a relatively superficial email management software compared to others.
- There have been complaints that the interface is confusing.
Pricing
- Basic: Free
- Personal: $4.98/month, billed annually
- Pro: $14.98/month, billed annually
- Premium: $49.98/month, billed annually
Image via Boomerang
Tool level
Usability
- Integrates easily into Gmail with an intuitive interface that requires little to no learning curve
Pro tip: Use the Inbox Pause feature to control when you receive emails and reduce distractions during focused work.
Also Read:
Image via Superhuman
Best for: Individual email management
Superhuman is a powerful email management software for professionals interested in optimizing their email workflow. It has built-in AI features like instant replies, email triage, automated email drafting, and voice and tone match to improve email productivity.
You’ll also get read statuses, follow‑up reminders, and a split‑inbox view to prioritize what matters.
Additionally, Superhuman integrates your calendar and scheduling tools for effective team communication. This way, you can share drafts, comment on conversations, and send availability links without switching apps.
Key features
- AI-powered inbox assistant that brings important emails to the forefront and filters out the rest
- Instant reply and AI drafting, generating responses with your tone and style in seconds
- Split Inbox feature to separate critical messages from informational ones
- Follow-up email reminders to check in with prospects
- Undo Send to avoid embarrassing errors or sending regrettable emails
- Read status notifications show when and where recipients open emails
- Snippets and keyboard shortcuts for lightning-fast composing and navigation
- Calendar and scheduling integration with Zoom, Google Meet, and Teams
Pros
- It offers tools like AI-powered inbox sorting, Undo Send, read receipt tracking, and automated follow-up notifications.
- If you rely heavily on email to manage relationships with teammates, stockholders, and clients, then you should check out Superhuman.
- Heightened productivity is promised, and customer support is on the ball.
Cons
- No doubt, this is a pricier option that requires onboarding and some degree of learning to make the best use of it.
Pricing
- Starter: $30/user/month
- Business: $40/user/month
- Enterprise: Custom pricing
Image via Superhuman
Tool level
Usability
- AI-powered features and intuitive controls are best suited for power users
Pro tips: Master Superhuman’s keyboard shortcuts to fly through your inbox and cut down on email processing time.
Image via Front
Best for: Team collaboration
Front is a standout email management software built for teams that rely on collaboration over email. It’s excellent for teams sending customer service emails.
It integrates personal and shared inboxes, chat channels, SMS, WhatsApp, and more into a single hub. This consolidation helps keep your team aligned with internal comments and clear ownership markers on every conversation.
Front also offers powerful email analytics with AI-powered scorecards and reporting workload to track response times. This helps teams identify bottlenecks and improve processes. You can use AI to summarize threads and generate response drafts, reducing time spent on routine tasks.
Key features
- Add internal comments, shared drafts, and task assignments to collaborate without CCs
- Automate message routing, tagging, SLAs, and mail merging with no-code rules
- Schedule and snooze emails to manage responses and follow-ups effectively
- Use AI to summarize conversations, suggest replies, and assist agents in real time
- Centralized analytics dashboard tracks team performance, reply times, and satisfaction scores
- One-click calendar scheduling and meeting management built into your workflow
- Integrates with 100+ tools, including CRM, chat, social, and telephony platforms
Pros
- Your team can use shared inboxes to collaborate, making it easier and more transparent to manage replies to sales leads and customers.
- Allows offline mode, which keeps workflows uninterrupted in low-connectivity situations.
- Supports omnichannel communication like other top email management software solutions.
Cons
- The mobile app is not as robust as the desktop version, and users may take some time to get used to the interface.
Pricing
- Starter: $29/seat/month
- Growth: $79/seat/month
- Scale: $99/seat/month, billed annually
- Premier: Custom pricing
Image via Front
Tool level
Usability
- User-friendly for team-based workflows, though it may require a short learning curve for users
Pro tips: Integrate Front with your CRM and helpdesk tools to keep all customer data in one place and reply with greater speed.
Also Read:
Image via Hiver
Best for: Team collaboration within Gmail
If you’re already a G-Suite customer, then Hiver is a great email management software for your team. Hiver is a collaboration and shared inbox tool designed to work within Gmail.
Being one of the best email management software, it helps teams organize group emails within an omnichannel inbox for better visibility and quick responses to customer queries.
Since Hiver connects with various apps, including CRM and marketing tools, you can gather and analyze customer data to easily address issues and resolve concerns. Additionally, you can use its AI features to create workflows that automatically categorize and route emails to appropriate team members.
Key features
- Shared inboxes and analytics within Gmail with email assignment, tags, status tracking, and collision alerts
- Internal notes, mentions, and shared drafts for seamless team collaboration
- Rule-based automation, including routing, tagging, round-robin assignment, send-later, auto-closure, and more
- SLA and business-hours management with alerts for policy breaches
- Harvey AI for email summarization, template suggestions, and auto-close responses
- Analytics dashboard with insights on lead response times, resolution rates, and workload
- CSAT surveys, scheduled reporting, and advanced export capabilities
Pros
- You can set up shared inboxes for team use or general-purpose email addresses.
- With Hiver, teams can address customer queries via multiple channels such as email, live chat, WhatsApp, and voice.
- Hiver integrates with popular apps like Asana, Jira, Salesforce, Slack, and Zapier.
- Users describe it as instantly usable, which is definitely a pro.
Cons
- The analytics and the dashboard could provide more in-depth information across the company.
- The automation function could also be improved to ensure the right person receives the correct email.
Pricing
- Free
- Lite: $24/user/month
- Growth: $34/user/month
- Pro: $59/user/month
- Elite: Custom pricing
Image via Hiver
Tool level
Usability
- Very user-friendly for Gmail users, with minimal onboarding since it works directly within the Gmail interface
Pro tips: Use Hiver’s SLA tracking and analytics to monitor team performance and ensure timely responses to customer queries.
Image via Zendesk
Best for: Customer service
Zendesk is a powerful customer service email management software built around a helpdesk ticketing system. It consolidates communications from email, chat, social media, phone, and other channels into a unified agent workspace.
With its dynamic request forms, agents receive all necessary customer context upfront for faster, personalized responses.
Templated responses (macros) and automation rules on Zendesk help agents reply quickly and consistently. Meanwhile, SLA tracking and smart routing ensure the timely handling of high-priority issues.
Unlike most Zendesk alternatives, this email management software also supports extensive self-service options, including knowledge bases, community forums, and AI-powered bots to reduce ticket volume.
Key features
- Track customer service SLAs, manage business hours, and receive breach alerts for timely ticket handling
- Agent collision detection and assignment tools to prevent duplication
- AI agents and generative AI (add-on) for ticket routing and response suggestions
- Dynamic request forms provide customer data and context to agents
- Automation rules, triggers, and macros streamline responses and workflows
- Real-time and scheduled reporting via Zendesk Explore
- Custom view features for agents to monitor tickets based on status and other benchmarks
Pros
- Zendesk was built to serve customers and enhance the customer service agent experience.
- A highlight feature is the dynamic request form that gives employees all the customer context to ensure personalized support.
- Armed with predefined responses, customer service agents can quickly respond to customer inquiries, saving time and improving the customer experience.
Cons
- The integration with your existing mailbox can be complicated and interrupt workflows.
- The roll-out of new features and customization functionality has been slow, which is a pity since a few tweaks can make this software tool more powerful.
- There are also numerous critiques of Zendesk’s support function, which is ironic considering it’s a customer support tool.
Pricing
- Support Team: $25/agent/month
- Suite Team: $69/agent/month
- Suite Professional: $149/agent/month
- Suite Enterprise: Custom pricing
Image via Zendesk
Tool level
Usability
- Feature-rich compared to most email management solutions, but requires onboarding and training
Pro tip: Use Zendesk’s automation and AI-powered macros to streamline repetitive responses and maintain consistency in customer interactions.
Also Read:
Image via Yesware
Best for: Sales teams
Yesware is a sales-focused email management software built to support sales teams. If you want to build strong relationships with sales leads, this tool can help gather additional insights into your customers’ buying journey.
This email management software enhances outreach with unlimited email open, link, and attachment tracking, so you can see exactly when prospects engage with your content.
When it comes to customer service analytics, Yesware delivers both personal and team-level dashboards, providing insights like reply rates and others.
With Salesforce integration, Yesware automatically logs email and calendar activity, lets you view prospect engagement directly from your inbox, and syncs sequences into Salesforce for visibility and pipeline management.
Key features
- Campaign sequences with automated follow-ups, reminders, and removal for replied recipients
- Email templates and merge fields for consistent, scalable messaging
- Shared templates and campaigns with team-level analytics and centralized billing
- Recipient engagement reports and personal activity dashboards
- Meeting scheduler integrates with Google Calendar and Outlook to simplify bookings
- Salesforce sidebar gives visibility into CRM data without having to leave your inbox
- Unlimited email open, link, and attachment tracking to gauge prospect engagement
Pros
- Setting up an integration with Salesforce is easy compared to most email management software solutions.
- Once you install Yesware, you’ll see how recipients engage with your sales emails, including how they interact with links and attachments.
- You can also access email analytics to track both individual and team email performance, giving you insights into campaign effectiveness, the impact of subject lines, and recipient engagement levels.
Cons
- There have been complaints about reminder alerts not working as they should, resulting in missed emails, which is bad for business.
- Customization of cadences is limited and requires manual input.
Pricing
- Free Forever Plan
- Pro: $19/seat/month, great for small businesses and sales professionals
- Premium: $45/seat/month, perfect for small teams
- Enterprise: $85/seat/month, best for high-growth sales teams
- Custom Plan
Image via Yesware
Tool level
Usability
- Integrates directly into your inbox with a minimal learning curve, especially for sales reps
Pro tip: Use the email tracking and campaign analytics to identify which leads are most engaged and prioritize follow-ups to improve email marketing efforts.
Image via SaneBox
Best for: Email organization
SaneBox is an AI-powered email management software that helps users organize their inbox easily and prioritize what matters most. By analyzing your email patterns, it automatically moves less important messages into separate folders, leaving your main inbox clear of distractions.
Beyond basic filtering, this email management software offers powerful tools like Snooze, which lets you defer emails until you’re ready to address them, and SaneReminders, which prompts follow-ups on critical conversations. It also includes SaneBlackHole to unsubscribe from unwanted mailing lists with one click.
Key features
- Smart filtering of incoming email into predefined folders
- Write weekly summary emails to review filtered content and folder adjustments
- SaneAttachments that automatically extracts and stores large attachments
- SaneNoReplies that helps track unresponded emails to ensure timely engagement
- Traffic Lights with SaneConnect to monitor bulk senders
- Customizable folders and filtering rules to reflect user preferences
- Works with Gmail, Outlook, and any IMAP provider
Pros
- This email management software is easy to set up and requires no changes to your current email provider.
- One-click unsubscribe keeps your email clean from spam and newsletters.
- SaneBox automatically analyzes incoming emails and sorts them into various folders based on their relevance and importance.
Cons
- While SaneBox is designed to be user-friendly, some users may find that it takes time to learn how to use its features effectively, especially if they are unfamiliar with email automation and filtering tools.
- SaneBox may not always accurately sort every email. Some users may need to manually sort through their inboxes to ensure important messages are not overlooked or filtered incorrectly.
Pricing
- Snack: $3.49/month for 1 email account
- Lunch: $5.99/month for 2 email accounts
- Dinner: $16.99/month for 4 email accounts
Image via Sanebox
Tool level
Usability
- User-friendly with automatic filtering, perfect for business email management
Pro tip: Train SaneBox folders (like SaneLater and SaneBlackHole) by dragging emails in and out to fine-tune how your inbox is prioritized over time.
Also Read:
Image via Microsoft Outlook
Best for: Microsoft 365-powered organizations managing emails and tasks
Microsoft Outlook is an all-around email management software that helps users organize emails, calendars, tasks, contacts, and notes. As part of Microsoft 365, it supports multiple account types, including Exchange, Outlook.com, Gmail, Yahoo, IMAP/POP, helping you manage communications from one app.
As an email management software, it offers rich formatting features, message categorization rules, inbox folders, scheduled send, and others to improve email productivity.
File management is simplified as well. It provides direct access to OneDrive and deep integrations with Word, Excel, and PowerPoint. This way, collaboration across documents and communications is more seamless.
Key features
- Multi-account support, including Exchange, Microsoft 365, Gmail, Yahoo, IMAP, and POP
- Focused inbox, message snooze, scheduled send, rules, and quick steps
- Fully featured calendar with shared calendars, meeting proposals, and Bookings integration
- Tasks and to-do integration for email-to-task conversion
- OneDrive attachments and Office app integration (Word, Excel, and PowerPoint)
- Offline access across desktop, web, and mobile apps
- Enterprise compliance features, including DLP, encryption, and phishing protection
Pros
- It’s a tried and tested email management software.
- It comes with a built-in calendar for simple event planning and tracking.
- Although Microsoft Outlook doesn’t offer anything especially groundbreaking, you can count on it for reliability.
Cons
- Outlook offers nothing by way of analytics, workflow tracking, or SLAs
- For detailed analytics and assistance with workflow and tracking, you must install a more intelligent tool, like timetoreply for Outlook, to gain these insights.
Pricing
For Home
- Free
- Microsoft 365 Basic: $1.99/month
- Microsoft 365 Personal: $9.99/month
- Microsoft 365 Family: $12.99/month
For Business
- Free
- Business Basic: $6/month
- Business Standard: $12.50/month
Image via Microsoft Outlook
Image via Microsoft Outlook
Tool level
Usability
- User-friendly for regular Microsoft users, but may require some exploration for those new to its advanced tools
Pro tip: Use rules and quick steps to automate repetitive actions like sorting, categorizing, or forwarding emails. This helps you save time and stay organized.
Image via Google Workspace
Best for: Gmail users needing Gmail for business use
If you enjoy using Gmail and are looking to use it professionally, upgrading to Google Workspace is a great option. This is a full business-grade email management software ecosystem. It enables you to use your domain with Gmail while keeping the familiar Gmail interface.
With Workspace, teams can collaborate in real time on documents, spreadsheets, and slides, share calendars, and easily migrate data. It offers integrated scheduling, secure custom domains, and AI-powered features like Smart Compose, Smart Reply, email summaries, and auto-generated drafts via the Gemini assistant.
Key features
- Custom business email addresses using your domain inside Gmail
- Video conferencing with up to 500 participants with recording, noise cancellation, and appointment scheduling
- AI tools, including Smart Compose/Reply, Nudges, Gemini email summaries, and draft suggestions
- Integration with 750+ third‑party apps like CRM, productivity, and workflow tools
- Admin console for device/user management, mobile/endpoint control, and policy enforcement
- Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, and Sites — all in one suite
- Collaboration tools, such as shared drives, real‑time editing, version history, and commenting
Pros
- You can manage your business email accounts through Gmail without having to learn a completely new system like Zoho Mail.
- With a paid Gmail plan, you get benefits like double the storage, an ad-free experience, customer support, and unlimited group email addresses, perfect for setting up department-specific inboxes.
- Since everything runs through the Gmail app, it’s an ideal choice for those already using Google tools.
Cons
- There are no desktop tools for productivity. Thankfully, you can integrate timetoreply with Gmail to enhance the functionality of Google Workspace.
- Many users complain about a distinct lack of customer support, so inexperienced users may struggle.
Pricing
- Business Starter: $6.30/user/month
- Business Standard: $12.60/user/month
- Business Plus: $22/user/month
- Enterprise: Custom pricing
Image via Google Workspace
Tool level
Usability
- Easy to adapt, especially for users already familiar with Gmail and Google apps
Pro tip: Use filters and labels to automatically organize incoming emails, and activate keyboard shortcuts in settings to navigate your inbox faster.
Also Read:
Image via Gmelius
Best for: Collaborative email workflows within Google Workspace
Gmelius transforms Gmail into a shared workspace. This is perfect for teams that need to collaborate directly in their inbox to handle customer emails.
It offers an email collaboration suite along with features like shared labels, custom roles and permission internal notes for effective collaboration among team members.
Beyond collaboration, this email management software also focuses on automation and analytics. It offers advanced tools like email sequences, automation rules and agents, AI reply assistant, email templates, and performance dashboards.
Because of its Gmail integration, there’s little disruption to daily workflows, and teams can continue using their preferred interface.
Key features
- Assign emails, share threads, and maintain clear accountability within Gmail
- Collaborate behind the scenes using in-email comments that are invisible to external recipients
- Convert any email into a task card and organize workflows visually — right inside your inbox
- Automate follow-ups, routing, labeling, and SLA rules using simple “If-This-Then-That” workflows
- Create, share, and collaborate on email templates to ensure consistent messaging
- Monitor opens, clicks, team performance, workload distribution, and response trends through shared dashboards
- Embed meeting availability directly into emails and sync with Google Calendar and Zoom/Meet
Pros
- It seamlessly integrates with Gmail, which means you don’t need to learn a new interface.
- Gmelius supports shared inboxes and labels for transparent team collaboration.
- It offers built-in Kanban boards for visual and intuitive project tracking.
Cons
- Unlike most email management software, it only works with Gmail and Google Workspace, not Outlook.
Pricing
- Growth: $24/seat/month
- Pro: $36/seat/month
- Enterprise: Custom pricing
Image via Gmelius
Tool level
Usability
- User-friendly for those familiar with Gmail
Pro tips: Combine email sequences with shared labels and Kanban boards to create automated pipelines.
Image via Missive
Best for: Collaboration for teams of all sizes
For professional services teams who want to collaborate on tasks and projects, Missive is a great email management software. One of its standout features is its threaded conversation system.
Team members can comment internally on emails, assign tasks, and share drafts before sending responses. This reduces unnecessary CCs and back-and-forths.
Other features include snoozing, archiving, and custom workflows to help keep inboxes clutter-free. Meanwhile, user roles and permissions maintain structure and accountability.
Missive isn’t just for managing conversations; it also includes task management features. With this email management software, you can turn any email or chat thread into a task, assign it to a teammate, and track everything in one workspace.
Key features
- Collaborative drafting — co-edit emails and attachments in real time
- Convert messages into tasks with assignees, due dates, tags, and statuses
- Build automations and rules for routing, tagging, SLA enforcement, and mail merges
- Schedule sends, snooze threads, and undo sends for better message control
- Inbox integrations include email, SMS, WhatsApp, Messenger, and web chat
- Integrations with Slack, Asana, Trello, ClickUp, Salesforce, and more
- Unified inbox that consolidates multiple personal and shared accounts
Pros
- Its conversation-based layout makes it easy to simultaneously manage emails and internal discussions.
- Missive integrates with popular tools like Trello, Asana, and Zapier to enhance productivity workflows.
- Real-time editing and comment features reduce the need for long email chains and external messaging apps.
Cons
- Missive’s reporting and analytics tools are limited compared to other email management software.
Pricing
- Starter: $18/user/month
- Productive: $30/user/month
- Business: $45/user/month
Image via Missive
Tool level:
Usability:
- The user interface is modern, clean, and intuitive, even for team members with minimal training.
Pro tips: Set up Missive’s rule-based automation to auto-assign conversations, apply labels, or trigger notifications to streamline your team’s workflow.
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FAQ
1. Can I manage multiple email accounts with email management software?
Yes, absolutely. One of the primary benefits of email management software, especially for businesses, is its ability to consolidate multiple email accounts into a unified inbox. This means you can manage emails from different departments, or even entirely separate domains, all from one interface. This helps streamline your communication workflow.
2. What is the best way to organize thousands of emails?
The most effective way to organize a large amount of emails involves a combination of strategies. Here are some key approaches:
- Utilize features like intelligent filtering and rules to automatically sort incoming messages into designated folders or labels for easy retrieval.
- Employ powerful search capabilities to quickly locate specific emails.
- Archive older, less relevant emails to keep your active inbox clutter-free.
3. What’s the difference between an email client and email management software?
An email client (like Outlook or Gmail’s web interface) is primarily designed for individual users to send, receive, and organize their emails. Email management software, on the other hand, is a more comprehensive solution often designed for teams and businesses.
It provides advanced email functions and often includes features like shared inboxes, advanced automation, collaboration tools, reporting, and integrations with other business systems.
4. Is email management software secure for handling sensitive business communication?
Yes, most reputable email management software prioritize security. They’re built with enterprise-grade protections. These often include encryption, two-factor authentication (2FA), access controls, audit logs, and compliance certifications, such as GDPR, HIPAA, or SOC 2.
However, it’s important to review the security features of each email management software to ensure it aligns with your business’s data privacy standards.
5. Can email management software improve customer service response times?
Absolutely. Many email management software platforms include features like response time tracking, SLA monitoring, automatic assignments, and templates for faster replies.
These features help teams respond to inquiries faster and more consistently. As a result, they enhance customer satisfaction and keep communication flowing smoothly even during peak periods.
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Wrapping Up
Once you take control of your inbox, your email can become a powerful tool. Until then, it can be a messy source of distraction and anxiety. The email management software and tools we’ve included here are all great options that will help you do different things, but the end goal is always the same. Make your email work for you.
If you’re seeking an easy-to-use email tracking software tool that easily integrates with any email environment and immediately starts delivering accurate insights into a broad range of customer service metrics, then timetoreply is right for you. It offers integration with a broad range of third-party applications, world-class security, and the ability to set and track custom SLAs.
If you’re ready to improve your email productivity, schedule your demo now.
